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Top Customer Service Software Companies
Discover the top customer service and support software companies transforming how businesses engage, assist, and retain customers. These industry leaders offer powerful, user-centric platforms that streamline support workflows, enhance communication across channels, and deliver fast, personalized service at scale. From AI-driven chat to integrated help desks, their solutions are designed to boost satisfaction, loyalty, and operational efficiency. Trusted across industries, these companies are setting the standard for responsive, data-driven customer support in a competitive, experience-first market.
Overview
Aircall is a leading cloud-based phone system and call center software solution meticulously designed for modern businesses, particularly sales and support teams. It empowers companies to manage customer communications efficiently through features like virtual phone numbers (local and international), IVR, call routing, shared inboxes, call recording, analytics, and robust integrations with CRM (e.g., Salesforce, HubSpot), helpdesk (e.g., Zendesk, Intercom), and other essential business tools. Aircall aims to enhance productivity, improve customer interactions, and provide data-driven insights for better decision-making, ultimately helping businesses deliver exceptional customer experiences.
Aircall LinkedIn page
Anthropic
Anthropic's headquarters is located in San Francisco, California, a major hub for technology and AI innovation.
Overview
Anthropic is an AI safety and research company dedicated to building reliable, interpretable, and steerable artificial intelligence systems. Founded by former OpenAI members, Anthropic focuses on developing large-scale AI models with an emphasis on safety and societal benefit. Their flagship product, Claude, is a family of AI models designed for a wide range of conversational and text-processing tasks. The company is committed to responsible AI development and aims to create AI that is helpful, harmless, and honest.
CleverTap
CleverTap's global headquarters is strategically located in Mountain View, California, in the heart of Silicon Valley, fostering innovation and collaboration within the tech ecosystem.
Overview
CleverTap is a leading AI-powered customer lifecycle management and mobile marketing platform. It helps businesses personalize customer experiences, increase user engagement, and drive retention across mobile apps and web platforms. By leveraging data analytics and machine learning, CleverTap enables marketers to understand user behavior, segment audiences, and deliver targeted campaigns through various channels like push notifications, in-app messages, email, and SMS. Their comprehensive suite of tools assists brands in building valuable, long-term relationships with their customers.
Overview
Freshworks Inc. (NASDAQ: FRSH) is a leading software-as-a-service (SaaS) company that makes it fast and easy for businesses to delight their customers and employees. Freshworks provides intuitive and comprehensive solutions for customer service, IT service management (ITSM), sales automation (CRM), marketing automation, and HR management. Founded with the mission to build software that users love, Freshworks products are designed for ease of use, quick implementation, and delivering tangible value. The company serves businesses of all sizes, from startups to large enterprises, across various industries worldwide.
Overview
Front is a customer communication hub that brings all external messages (emails, SMS, live chat, social media) into a single shared inbox, enabling teams to collaborate efficiently and deliver exceptional customer experiences. By centralizing communication channels, Front helps businesses streamline workflows, improve response times, and gain better visibility into customer interactions. It's designed for teams who want to work together to support customers, manage sales pipelines, and handle operations with greater transparency and speed.
Genesys
Genesys operates with a distributed leadership model, with significant operational headquarters for different regions. Its key Americas hub is located in Indianapolis, Indiana, USA.
Overview
Genesys is a global leader in AI-powered experience orchestration, enabling organizations to deliver empathetic, personalized customer and employee experiences at scale. With Genesys Cloud CX™ and Genesys Multicloud CX™, the company offers a comprehensive suite of cloud solutions for customer service, contact centers, marketing, sales, and back-office operations. Genesys empowers businesses in over 100 countries to build lasting customer relationships by connecting every touchpoint and optimizing workforce engagement, leveraging cutting-edge AI and digital technologies.
Gorgias
Gorgias is headquartered in San Francisco, California, a major hub for technology and innovation, though it operates with a distributed global team.
Overview
Gorgias is a leading customer service platform specifically designed for e-commerce businesses. It centralizes all customer interactions from various channels like email, chat, social media, and phone into a single helpdesk. Gorgias aims to help online stores streamline their support operations, reduce response times, automate repetitive tasks, and ultimately enhance customer satisfaction and loyalty. Its deep integrations with e-commerce platforms like Shopify, Magento, and BigCommerce allow support agents to access customer order data and history directly within the helpdesk, enabling personalized and efficient service.
HappyFox
HappyFox Inc.'s main headquarters is located in Aliso Viejo, California, a city in Orange County known for its growing tech presence.
Overview
HappyFox Inc. is a global software-as-a-service (SaaS) company specializing in customer support and help desk solutions. Founded in 2011, HappyFox provides a comprehensive suite of products designed to help businesses of all sizes manage customer interactions effectively across various channels. Their flagship product, HappyFox Help Desk, is complemented by HappyFox Chat, HappyFox BI (Business Intelligence for customer support analytics), HappyFox Workflows (for automating support processes), and Assist AI (AI-powered features for enhanced support). The company aims to empower businesses to deliver exceptional customer service experiences, improve agent productivity, and gain actionable insights from customer interactions. HappyFox is privately held and serves thousands of customers worldwide across diverse industries.
Help Scout
Help Scout operates as a fully remote company. Its legal headquarters is registered in Boston, Massachusetts, primarily for administrative and legal purposes.
Overview
Help Scout is a customer-centric communication platform that enables businesses to deliver outstanding customer service. It offers a suite of tools including shared inboxes, live chat, knowledge base software (Docs), and customer management features, all designed to foster more human and helpful interactions. Help Scout is recognized for its dedication to customer happiness, its remote-first company culture, and its status as a Certified B Corporation, emphasizing its commitment to social and environmental performance, transparency, and accountability.
Hiver
Hiver's primary corporate headquarters is strategically located in San Jose, California, placing it in the epicenter of global technology and innovation, Silicon Valley.
Overview
Hiver is the world’s first multi-channel customer service solution built for Google Workspace. Founded in 2011, Hiver empowers teams to deliver fast and empathetic customer service, right from the familiar interface of Gmail. It enables support teams to efficiently assign, track, and collaborate on customer queries, leverage powerful automations, and gain insights through advanced analytics, all without leaving their inbox. Hiver is trusted by over 2,500 companies across more than 30 countries, including notable clients like Vacasa, Canva, Flexport, and Upwork, to transform their customer communication and support operations.
Overview
Microsoft Corporation is a global technology leader that enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft develops, licenses, and supports a wide range of software products, services, and devices. Key offerings include cloud services (Azure), operating systems (Windows), productivity applications (Microsoft 365), business solutions (Dynamics 365), gaming (Xbox), and personal computing devices (Surface). The company is heavily invested in artificial intelligence, aiming to integrate AI capabilities across its product portfolio to enhance user experiences and drive innovation.
Intercom
Intercom's primary corporate headquarters is located in San Francisco, California, with a significant co-headquarters in Dublin, Ireland, reflecting its global operations and origins.
Overview
Intercom is a Customer Communications Platform that helps businesses build strong customer relationships through personalized, messenger-based experiences and AI-powered automation. It enables sales, marketing, and support teams to communicate with customers at scale, efficiently resolving queries and driving engagement. Intercom's mission is to make internet business personal.
Kayako
Following its acquisition by ESW Capital in 2018, Kayako's primary operations and strategic oversight are managed from Austin, Texas, the headquarters of ESW Capital.
Overview
Kayako is a customer service software company that provides businesses with tools to manage customer conversations across various channels. Their platform includes features like help desk ticketing, live chat, a shared inbox, and a self-service knowledge base. Kayako aims to help companies improve customer satisfaction, streamline support operations, and build stronger customer relationships. Acquired by ESW Capital in 2018, Kayako continues to serve businesses of all sizes, focusing on making customer service more personal and efficient.
Overview
Kovaic is a provider of innovative SaaS solutions that leverage artificial intelligence (AI) to optimize workforce management. They offer a comprehensive suite of tools designed to improve efficiency, productivity, and employee engagement for businesses of all sizes. Their platform addresses key challenges in areas such as scheduling, time and attendance, performance management, and talent acquisition.
Kustomer
Kustomer's headquarters is located in New York City, the heart of innovation and technology.
Overview
Kustomer is a customer relationship management (CRM) platform focused on enabling personalized and efficient customer service interactions. It unifies customer data from various channels into a single view, allowing support agents to provide contextually relevant and proactive assistance. Kustomer aims to empower businesses to build stronger customer relationships and improve customer satisfaction.
Olark Accessible AI Chatbots
Olark is a fully remote company. They do not maintain a traditional physical headquarters; their team is distributed globally, primarily collaborating virtually from various locations.
Overview
Olark is a customer engagement platform renowned for its simple and effective live chat software. From an end-user perspective, Olark empowers businesses to connect instantly with their website visitors, offering immediate assistance, answering product questions, and guiding users through their online journey. This real-time interaction helps companies improve customer satisfaction, boost conversion rates by addressing queries at critical decision points, and gather actionable feedback. Olark is valued for its ease of integration, customizable chatbox, features like automated messages, chat transcripts, reporting, and integrations with various CRM and help desk tools.
Salesforce
Salesforce's global headquarters is prominently located in the Salesforce Tower in downtown San Francisco, California.
Overview
Salesforce is a leading American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development. Salesforce's flagship platform, Customer 360, integrates every part of a company that touches customers — marketing, sales, commerce, service, and IT — with a single, shared view of customer information. The company is a pioneer in the Software-as-a-Service (SaaS) model and is known for its commitment to innovation, customer success, and its 'Ohana' culture, which emphasizes trust, equality, and giving back to the community through its 1-1-1 philanthropic model.
SAP
SAP's global headquarters is located in Walldorf, a town in the Rhein-Neckar district of Baden-Württemberg, Germany.
Overview
SAP (System Analysis Program Development) is a German multinational software corporation that makes enterprise software to manage business operations and customer relations. The company is especially known for its ERP (Enterprise Resource Planning) software. SAP applications help companies of all sizes and in all industries run their businesses profitably, adapt continuously, and grow sustainably. Their comprehensive suite of solutions covers areas like finance, human resources, supply chain management, customer relationship management, and advanced analytics, increasingly leveraging cloud computing and artificial intelligence.
Overview
ServiceNow (NYSE: NOW) is a leading American digital workflow company that makes work, work better for people. Its cloud‑based platform and solutions help digitize and unify organizations, delivering great experiences and unlocking productivity for employees and the enterprise. ServiceNow provides solutions for IT workflows, employee workflows, customer workflows, and creator workflows, enabling enterprises to automate processes and improve operational efficiency across various departments.
Overview
Sprinklr is a leading enterprise software company that provides a Unified Customer Experience Management (Unified-CXM) platform. This platform utilizes advanced Artificial Intelligence to help global brands manage customer interactions across various digital channels. Sprinklr enables companies to listen to customers, learn from them, and show them they care by delivering better experiences in marketing, advertising, research, care, sales, and engagement. It helps organizations break down internal silos, collaborate more effectively, and provide a consistent and personalized customer journey.
Talkdesk
Talkdesk's primary U.S. headquarters is strategically located in the heart of San Francisco's bustling SoMa (South of Market) district, a major hub for technology and innovation.
Overview
Talkdesk is a global cloud contact center leader for customer-obsessed companies. Our AI-powered platform, Talkdesk CX Cloud, provides a better way for organizations to intelligently unlock the promise and potential of great customer experience (CX) for brighter business outcomes. By combining enterprise-grade performance with consumer-like simplicity, Talkdesk empowers customer service teams to deliver seamless, personalized interactions across all channels, leveraging automation and AI to enhance efficiency and customer satisfaction.
Overview
Tidio is a customer communication platform designed to help businesses improve customer service, generate leads, and increase sales. Their all-in-one solution combines live chat, chatbots, email marketing, and other tools to provide a seamless and personalized experience for customers. Tidio leverages AI to automate interactions and provide intelligent support, allowing businesses to scale their customer service efforts.
Twilio
Twilio's corporate headquarters is located at 101 Spear Street, San Francisco, California, USA, though the company operates with a remote-first approach, significantly impacting the traditional role of a central HQ.
Overview
Twilio Inc. is a leading customer engagement platform that empowers developers and businesses to build unique, personalized experiences for their customers. Through its suite of APIs, Twilio provides the building blocks for integrating various communication channels—including voice, SMS, video, email, and chat—directly into applications. Companies across diverse industries leverage Twilio to enhance customer service, streamline marketing efforts, and improve operational efficiency. Twilio's mission is to unlock the imagination of builders to create the future of communications.
Overview
Zendesk is a service-first CRM company that builds software designed to improve customer relationships. With a focus on both customer service and sales, Zendesk's platform empowers businesses to provide seamless, personalized support and engagement across multiple channels. Their products are known for being powerful yet flexible, and scale to meet the needs of any business, from startups to large enterprises. Zendesk aims to help companies create better customer experiences, foster loyalty, and drive growth through innovative and intelligent solutions.
Overview
Zoho Corporation is a multinational technology company renowned for its comprehensive suite of online business, productivity, and collaboration applications. Founded in 1996, Zoho offers over 55+ applications, including its flagship Zoho One operating system for businesses, CRM, finance tools, HR management, and more. With a strong focus on R&D, user privacy, and affordability, Zoho serves over 100 million users globally, from small businesses to large enterprises. The company is privately held, profitable, and known for its unique 'transnational localism' philosophy, establishing offices and development centers in diverse, often rural, locations worldwide.