Intercom is a Customer Communications Platform that helps businesses build strong customer relationships through personalized, messenger-based experiences and AI-powered automation. It enables sales, marketing, and support teams to communicate with customers at scale, efficiently resolving queries and driving engagement. Intercom's mission is to make internet business personal.
The San Francisco headquarters serves as a key hub for corporate leadership, product strategy, engineering, U.S. sales, and marketing operations.
Modern office space located in the heart of San Francisco's SoMa (South of Market) district, designed to foster collaboration and innovation with open-plan layouts and contemporary amenities.
Intercom's work culture is characterized by a fast-paced environment, a strong emphasis on customer-centricity, innovation, transparency, collaboration, and individual ownership. Employees are encouraged to be ambitious and think big.
The San Francisco HQ is significant for its proximity to the Silicon Valley tech ecosystem, providing access to top talent, venture capital, and strategic partnerships. It anchors Intercom's presence in the crucial North American market.
Intercom maintains a strong global presence with key offices in North America, Europe, and Australia. These locations collaboratively support worldwide engineering, product development, sales, marketing, customer support, and operations, enabling Intercom to serve its diverse international customer base effectively.
55 2nd Street, 4th Fl.
San Francisco
CA
USA
Address: Stephen Court, 18-21 St Stephen's Green, Dublin 2, Ireland
Serves as the EMEA headquarters, leveraging Ireland's strong tech talent pool, favorable business environment, and supporting the company's European customer base and global product development.
Address: The Crane Building, 22 Lavington St, London SE1 0NZ, United Kingdom
Strengthens Intercom's presence in the key UK market and provides a strategic base for European sales and customer engagement operations.
Address: Level 3, 100 Harris Street, Pyrmont NSW 2009, Australia
Drives growth and provides localized support for Intercom's expanding customer base in the Asia-Pacific region.
Address: 111 W Jackson Blvd, Suite 1700, Chicago, IL 60604, USA
Expands Intercom's U.S. footprint beyond the coasts, providing regional support and sales capabilities to a diverse set of customers.
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As of April 2025, Intercom' leadership includes:
Intercom has been backed by several prominent investors over the years, including:
The most notable executive change in the last 12 months was the return of co-founder Eoghan McCabe to the CEO position in February 2024, succeeding Karen Peacock. Intercom continues to evolve its leadership team to drive its next phase of growth and innovation in AI-powered customer service.
Discover the tools Intercom uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Intercom commonly uses the `[first_name]@intercom.com` email format. Other potential formats, though less common, could include `[first_initial][last_name]@intercom.com` or `[first_name].[last_name]@intercom.com`. For targeted outreach, verifying the specific format is recommended.
[first]@intercom.com
Format
example eoghan@intercom.com
Example
75%
Success rate
TechCrunch • February 6, 2024
Intercom announced that co-founder Eoghan McCabe is returning to the role of CEO, succeeding Karen Peacock. This leadership change is aimed at guiding Intercom's next chapter of innovation and growth, particularly with a renewed focus on its core vision....more
Intercom Blog • May 14, 2024
Intercom unveiled its AI-first customer service strategy, highlighting new capabilities including advanced AI chatbots, AI-powered agent tools, and automated workflows designed to deliver faster, more personalized, and efficient customer support....more
Intercom Blog • July 18, 2023
Intercom introduced Fin AI Copilot, a powerful GPT-4 based AI assistant integrated into its platform. Fin is designed to help support teams resolve customer queries faster and more accurately by providing instant answers, summarizing conversations, and assisting with drafting replies....more
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