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Intercom's Overview

Total employees1667
HeadquartersSan Francisco
Founded2011

Intercom is a Customer Communications Platform that helps businesses build strong customer relationships through personalized, messenger-based experiences and AI-powered automation. It enables sales, marketing, and support teams to communicate with customers at scale, efficiently resolving queries and driving engagement. Intercom's mission is to make internet business personal.

Where is Intercom's Headquarters?

HQ Function

The San Francisco headquarters serves as a key hub for corporate leadership, product strategy, engineering, U.S. sales, and marketing operations.

Notable Features:

Modern office space located in the heart of San Francisco's SoMa (South of Market) district, designed to foster collaboration and innovation with open-plan layouts and contemporary amenities.

Work Culture:

Intercom's work culture is characterized by a fast-paced environment, a strong emphasis on customer-centricity, innovation, transparency, collaboration, and individual ownership. Employees are encouraged to be ambitious and think big.

HQ Significance:

The San Francisco HQ is significant for its proximity to the Silicon Valley tech ecosystem, providing access to top talent, venture capital, and strategic partnerships. It anchors Intercom's presence in the crucial North American market.

Values Reflected in HQ: The office design often reflects Intercom's values of transparency (open layouts), collaboration (numerous meeting and informal spaces), and craftsmanship (attention to creating a productive and aesthetically pleasing environment).

Location:

Intercom maintains a strong global presence with key offices in North America, Europe, and Australia. These locations collaboratively support worldwide engineering, product development, sales, marketing, customer support, and operations, enabling Intercom to serve its diverse international customer base effectively.

Street Address:

55 2nd Street, 4th Fl.

City:

San Francisco

State/Province:

CA

Country:

USA

Intercom's Global Presence

Dublin, Ireland

Address: Stephen Court, 18-21 St Stephen's Green, Dublin 2, Ireland

Serves as the EMEA headquarters, leveraging Ireland's strong tech talent pool, favorable business environment, and supporting the company's European customer base and global product development.

London, United Kingdom

Address: The Crane Building, 22 Lavington St, London SE1 0NZ, United Kingdom

Strengthens Intercom's presence in the key UK market and provides a strategic base for European sales and customer engagement operations.

Sydney, Australia

Address: Level 3, 100 Harris Street, Pyrmont NSW 2009, Australia

Drives growth and provides localized support for Intercom's expanding customer base in the Asia-Pacific region.

Chicago, IL, USA

Address: 111 W Jackson Blvd, Suite 1700, Chicago, IL 60604, USA

Expands Intercom's U.S. footprint beyond the coasts, providing regional support and sales capabilities to a diverse set of customers.

Buying Intent Signals for Intercom

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Intercom

As of April 2025, Intercom' leadership includes:

Eoghan McCabe - Co-founder & CEO
Des Traynor - Co-founder & Chief Strategy Officer
Paul Adams - Chief Product Officer
L. David Kingsley - Chief Financial Officer
Anna Binder - Chief People Officer
San Srikanth - Chief Revenue Officer
Declan Ivory - Chief Customer Officer

Investors of Intercom

Intercom has been backed by several prominent investors over the years, including:

Index Ventures
Bessemer Venture Partners
Kleiner Perkins
GV (Google Ventures)
ICONIQ Capital
Social Capital
Lead Edge Capital

Executive New Hires/Exits in the Last 12 Months

Hire1
Exits1

The most notable executive change in the last 12 months was the return of co-founder Eoghan McCabe to the CEO position in February 2024, succeeding Karen Peacock. Intercom continues to evolve its leadership team to drive its next phase of growth and innovation in AI-powered customer service.

Departures

Karen Peacock, Karen Peacock departed from her role as CEO of Intercom.

New Appointments:

Eoghan McCabe, Eoghan McCabe, co-founder, was re-appointed as Chief Executive Officer of Intercom.

Technology (Tech Stack) used by Intercom

Discover the tools Intercom uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Intercom Email Formats and Examples

Intercom commonly uses the `[first_name]@intercom.com` email format. Other potential formats, though less common, could include `[first_initial][last_name]@intercom.com` or `[first_name].[last_name]@intercom.com`. For targeted outreach, verifying the specific format is recommended.

[first]@intercom.com

Format

example eoghan@intercom.com

Example

75%

Success rate

News and media

TechCrunchFebruary 6, 2024

Intercom co-founder Eoghan McCabe returns as CEO, replacing Karen Peacock

Intercom announced that co-founder Eoghan McCabe is returning to the role of CEO, succeeding Karen Peacock. This leadership change is aimed at guiding Intercom's next chapter of innovation and growth, particularly with a renewed focus on its core vision....more

Intercom BlogMay 14, 2024

Intercom Redefines Customer Service with an AI-First Approach

Intercom unveiled its AI-first customer service strategy, highlighting new capabilities including advanced AI chatbots, AI-powered agent tools, and automated workflows designed to deliver faster, more personalized, and efficient customer support....more

Intercom BlogJuly 18, 2023

Intercom Launches Fin AI Copilot Powered by GPT-4 for Enhanced Customer Support

Intercom introduced Fin AI Copilot, a powerful GPT-4 based AI assistant integrated into its platform. Fin is designed to help support teams resolve customer queries faster and more accurately by providing instant answers, summarizing conversations, and assisting with drafting replies....more

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