What Does ServiceNow Do?

Total employees31327
HeadquartersSanta Clara
FoundedN/A

ServiceNow (NYSE: NOW) is a leading American digital workflow company that makes work, work better for people. Its cloud‑based platform and solutions help digitize and unify organizations, delivering great experiences and unlocking productivity for employees and the enterprise. ServiceNow provides solutions for IT workflows, employee workflows, customer workflows, and creator workflows, enabling enterprises to automate processes and improve operational efficiency across various departments.

Where Is ServiceNow's Headquarters?

ServiceNow officeServiceNow officeServiceNow officeServiceNow office
*Images sourced via web search. Rights belong to original owners

HQ Function

Serves as the global nerve center for ServiceNow, housing executive leadership, core research and development teams, global strategy, marketing, finance, and corporate operations.

Notable Features:

State-of-the-art, multi-building campus featuring open and collaborative workspaces, extensive employee amenities including cafes, fitness centers, and outdoor recreational areas. Designed with sustainability principles and a focus on fostering innovation and employee well-being.

Work Culture:

Characterized by innovation, customer focus, and a fast-paced environment. ServiceNow promotes a culture of 'hungry and humble,' encouraging teamwork, continuous learning, diversity, and inclusion. Emphasis is placed on employee growth and creating a positive impact.

HQ Significance:

Strategically located in Silicon Valley, providing access to a rich talent pool, a vibrant tech ecosystem, and proximity to key partners and customers. The headquarters symbolizes ServiceNow's growth and its position as a leader in the enterprise software industry.

Values Reflected in HQ: The headquarters design and operations reflect ServiceNow's values of innovation, customer success, collaboration, diversity, and employee well-being, creating an environment conducive to creativity and productivity.

Location:

ServiceNow operates globally with offices and data centers across the Americas, Europe, Middle East, Africa (EMEA), and Asia Pacific (APAC). Its worldwide presence supports functions including research and development, sales and marketing, customer support, professional services, training, and data hosting, enabling the company to serve thousands of enterprise customers in various industries around the world.

Street Address:

2225 Lawson Lane

City:

Santa Clara

State/Province:

California

Country:

USA

Where Else Does ServiceNow Operate Around the World?

London, United Kingdom

Address: The Leadenhall Building, 122 Leadenhall St, London EC3V 4AB, UK

Serves as a strategic center for ServiceNow's business expansion and customer engagement across the EMEA region, supporting a large ecosystem of customers and partners.

Hyderabad, India

Address: Salarpuria Sattva Knowledge City, Inorbit Mall Road, HITEC City, Hyderabad, Telangana 500081, India

Acts as a critical R&D and global delivery center, driving innovation for ServiceNow's platform and supporting customers worldwide with technical expertise and services.

Amsterdam, Netherlands

Address: Hoekenrode 3, 1102 BR Amsterdam, Netherlands

Central point for ServiceNow's European operations, facilitating customer engagement, partner ecosystem development, and regional market expansion in continental Europe.

Sydney, Australia

Address: Level 23, 1 Farrer Place, Sydney, NSW 2000, Australia

Drives ServiceNow's growth and customer adoption in the ANZ market, tailoring solutions to meet local business needs and regulatory environments.

Buying Intent Signals for ServiceNow

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading ServiceNow? Meet the Executive Team

As of April 2025, ServiceNow' leadership includes:

Bill McDermott - Chairman and Chief Executive Officer
Chirantan "CJ" Desai - President and Chief Operating Officer
Gina Mastantuono - Chief Financial Officer
Jacqui Canney - Chief People Officer
Jon Sigler - Chief Commercial Officer
Nick Tzitzon - Chief Strategy and Corporate Affairs Officer

Who's Investing in ServiceNow?

ServiceNow has been backed by several prominent investors over the years, including:

The Vanguard Group, Inc.
BlackRock, Inc.
T. Rowe Price Associates, Inc.
Fidelity Management & Research Company LLC (FMRCo)
State Street Global Advisors
Morgan Stanley Investment Management
Wellington Management Company LLP

What Leadership Changes Has ServiceNow Seen Recently?

Hire3
Exits1

ServiceNow strengthened its executive team over the past year with key appointments including a new Chief Strategy and Corporate Affairs Officer, a new President for EMEA, and a new Chief Commercial Officer following the retirement of the previous CCO, to support its continued growth and strategic initiatives.

Departures

Paul Smith, Paul Smith retired as Chief Commercial Officer, effective April 1, 2024.

New Appointments:

Nick Tzitzon, Nick Tzitzon appointed to lead strategy, corporate development, and public affairs.
Ulf Ulbrich, Ulf Ulbrich appointed President for Europe, Middle East, and Africa.
Jon Sigler, Jon Sigler appointed as new Chief Commercial Officer, succeeding Paul Smith.

What Technology (Tech Stack) Is Used byServiceNow?

Discover the tools ServiceNow uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

ServiceNow Email Formats and Examples

ServiceNow predominantly uses the 'first.last@servicenow.com' email format for its employees. While this is the most common structure, variations might exist for specific roles or legacy accounts, but direct outreach is most likely to succeed with this pattern.

first.last@servicenow.com

Format

jane.doe@servicenow.com

Example

90%

Success rate

What's the Latest News About ServiceNow?

ServiceNow Press RoomMay 7, 2024

ServiceNow Kicks Off Knowledge 2024, Unveiling New AI-Powered Solutions to Transform Work

ServiceNow commenced its annual Knowledge 2024 conference, highlighting significant advancements in its platform with new generative AI capabilities designed to boost productivity, intelligence, and innovation for enterprises globally....more

ServiceNow Investor RelationsApril 24, 2024

ServiceNow Reports First Quarter 2024 Financial Results, Subscription Revenues Up 25%

ServiceNow announced strong financial results for Q1 2024, with subscription revenues growing 25% year-over-year (24.5% in constant currency). The company highlighted continued customer demand for its AI-powered workflow automation platform....more

TechCrunchMarch 7, 2024

ServiceNow partners with Nvidia to launch telco-specific generative AI solutions

ServiceNow announced a strategic collaboration with Nvidia to develop and launch generative AI solutions tailored for the telecommunications industry, aiming to improve customer service, streamline network operations, and boost operational efficiency for telcos....more

ServiceNow Press RoomFebruary 28, 2024

ServiceNow and IBM Expand Strategic Partnership to Bring Generative AI to IT Operations and Watsonx

ServiceNow and IBM announced an expansion of their strategic partnership to integrate ServiceNow's AI-powered IT automation capabilities with IBM's watsonx AI and data platform, aiming to deliver new generative AI solutions for IT operations....more

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