Kayako
Kayako's Overview
Kayako is a customer service software company that provides businesses with tools to manage customer conversations across various channels. Their platform includes features like help desk ticketing, live chat, a shared inbox, and a self-service knowledge base. Kayako aims to help companies improve customer satisfaction, streamline support operations, and build stronger customer relationships. Acquired by ESW Capital in 2018, Kayako continues to serve businesses of all sizes, focusing on making customer service more personal and efficient.
Where is Kayako's Headquarters?
HQ Function
Serves as the central hub for strategic direction, corporate governance, and administrative functions for Kayako as part of the ESW Capital portfolio of software companies.
Notable Features:
ESW Capital's headquarters are located in a prominent downtown Austin business tower, reflecting its status as a significant enterprise software investment firm.
Work Culture:
As part of ESW Capital, the work culture emphasizes remote-first operations for many roles, efficiency, metrics-driven performance, and a focus on long-term value creation through standardized best practices across its portfolio companies.
HQ Significance:
This location signifies Kayako's integration into a larger enterprise software group, providing access to broader resources, a global operational framework, and ESW Capital's expertise in software business optimization.
Values Reflected in HQ: The operational environment reflects ESW Capital's values of efficiency, scalability, customer-centricity, and disciplined execution.
Location:
Kayako's customer service software is utilized by thousands of businesses in over 100 countries across the globe, spanning various industries. While its physical office footprint has been streamlined and integrated under ESW Capital's largely remote and distributed operational model, its customer base and support capabilities remain global. Functions supported globally include 24/7 customer support for the Kayako platform (often through distributed teams), sales reach to international markets, and product accessibility worldwide. ESW Capital's global infrastructure further enables Kayako to serve and support its international clients effectively.
Street Address:
401 Congress Ave, Suite 2650
City:
Austin
State/Province:
Texas
Country:
USA
Kayako's Global Presence
London, United Kingdom (Historical Key Office)
Address: Previously Central London (Specific address varied over time)
Supported Kayako's growth in the European, Middle Eastern, and African markets, providing localized services, building client relationships, and contributing to global strategy.
Jalandhar, Punjab, India (Founding & Historical Development Hub)
Address: N/A (Original development offices)
Served as the core R&D and technical operations center, driving product innovation and providing global technical assistance, particularly in Kayako's formative and growth years.
Buying Intent Signals for Kayako
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Executive Team of Kayako
As of April 2025, Kayako' leadership includes:
Investors of Kayako
Kayako has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Since Kayako's acquisition by ESW Capital and its deep integration into their portfolio, specific executive movements for Kayako as a standalone brand entity are not typically publicized. Leadership and strategic roles are managed within the broader ESW Capital framework, which oversees numerous software companies.
Departures
New Appointments:
Technology (Tech Stack) used by Kayako
Discover the tools Kayako uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Kayako Email Formats and Examples
While Kayako is now part of ESW Capital, direct email addresses for 'kayako.com' might be limited for general staff, with operations integrated into ESW's systems. Historically, common corporate email patterns like [first].[last]@[companydomain].com or [first_initial][last]@[companydomain].com were used. For official communication or support, it is recommended to use the contact forms and support channels provided on the official Kayako website.
[first].[last]@kayako.com or [f][last]@kayako.com (example historical patterns, current usage may vary under ESW Capital)
Format
jane.doe@kayako.com or jdoe@kayako.com
Example
65%
Success rate
News and media
Kayako Blog • August 3, 2023
Kayako Introduces Enhanced Conversation Views for Better Customer Support Workflow
Kayako announced the launch of new Conversation Views, a feature designed to help support teams organize, prioritize, and manage customer interactions more efficiently within the Kayako platform, enhancing agent productivity....more
Kayako Blog • January 17, 2023
Kayako Enhances Team Collaboration with Direct Replies from Slack and Microsoft Teams
Kayako launched a new feature enabling support agents to reply to customer conversations directly from Slack and Microsoft Teams notifications. This integration aims to streamline workflows and improve response times by allowing agents to manage queries within their existing communication tools....more
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