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Gorgias
What Does Gorgias Do?
Gorgias is a leading customer service platform specifically designed for e-commerce businesses. It centralizes all customer interactions from various channels like email, chat, social media, and phone into a single helpdesk. Gorgias aims to help online stores streamline their support operations, reduce response times, automate repetitive tasks, and ultimately enhance customer satisfaction and loyalty. Its deep integrations with e-commerce platforms like Shopify, Magento, and BigCommerce allow support agents to access customer order data and history directly within the helpdesk, enabling personalized and efficient service.
Where Is Gorgias's Headquarters?
HQ Function
The San Francisco office historically served as a key operational hub, housing leadership, product development, engineering, marketing, and sales teams, driving the company's strategic direction. With a more distributed model, it remains a significant anchor point.
Notable Features:
As a modern tech company, any physical Gorgias office space, including its San Francisco presence, is likely designed with collaborative workspaces and modern amenities conducive to innovation. Specific public architectural highlights are not widely publicized.
Work Culture:
Gorgias promotes a dynamic, collaborative, and customer-centric work culture. Employees are encouraged to be proactive, innovative, and focused on solving real-world problems for e-commerce businesses. The culture emphasizes ownership, learning, remote-first principles, and fast-paced growth.
HQ Significance:
The San Francisco headquarters, even if more symbolic with a distributed workforce, places Gorgias in the heart of the global tech ecosystem, providing access to talent, venture capital, and a vibrant network of partners and customers. It underscores its commitment to being at the forefront of e-commerce technology.
Values Reflected in HQ: The company's operational structure, including its San Francisco roots and global distributed team, reflects Gorgias's values of innovation, customer focus, adaptability, and attracting global talent.
Location:
Gorgias supports its global customer base through strategically located office hubs and a widespread remote workforce spanning North America, Europe, and APAC. These hubs and distributed teams enable localized sales, customer success, and technical support, ensuring e-commerce businesses worldwide can leverage Gorgias's platform effectively. Engineering and product development are also distributed, fostering innovation from diverse global talent pools.
Street Address:
768 Harrison St
City:
San Francisco
State/Province:
CA
Country:
USA
Where Else Does Gorgias Operate Around the World?
Paris, France
Address: Office hub in Paris; specific street address not publicly emphasized due to flexible work models.
To expand Gorgias's presence in Europe, cater to regional e-commerce businesses, and provide localized support and services.
Toronto, ON, Canada
Address: Office hub in Toronto; specific street address not publicly emphasized.
To strengthen customer relationships and market penetration in Canada and the broader North American market.
Belgrade, Serbia
Address: Office hub in Belgrade; specific street address not publicly emphasized.
To leverage strong technical talent in Eastern Europe for product innovation and provide round-the-clock support capabilities.
Charlotte, NC, USA
Address: Office hub in Charlotte; specific street address not publicly emphasized.
To expand market reach and provide dedicated support to clients in the Eastern and Southeastern United States.
Sydney, NSW, Australia
Address: Office hub in Sydney; specific street address not publicly emphasized.
To establish a strong presence in the growing APAC e-commerce market and offer localized services to clients in Australia and surrounding regions.
Buying Intent Signals for Gorgias
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Who's Leading Gorgias? Meet the Executive Team
As of April 2025, Gorgias' leadership includes:
Who's Investing in Gorgias?
Gorgias has been backed by several prominent investors over the years, including:
What Leadership Changes Has Gorgias Seen Recently?
Gorgias has strengthened its executive team over the past year with key appointments, notably hiring Sunil Gunderia as Chief Innovation Officer and Brie Introcaso as VP of Marketing. These hires signal a focus on continued innovation and market expansion. No major executive departures have been publicly announced during this period.
New Appointments:
What Technology (Tech Stack) Is Used byGorgias?
Discover the tools Gorgias uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Gorgias Email Formats and Examples
Gorgias primarily utilizes the [first].[last]@gorgias.com email format for its employees. This is a common structure in many tech companies, making it relatively predictable for communication purposes. Other less common formats might exist but this is the most prevalent.
[first].[last]@gorgias.com
Format
jane.doe@gorgias.com
Example
85%
Success rate
What's the Latest News About Gorgias?
PR Newswire • February 1, 2024
Gorgias Appoints Sunil Gunderia as Chief Innovation Officer
Gorgias announced the appointment of Sunil Gunderia as its first Chief Innovation Officer. Gunderia will lead the company's innovation strategy, focusing on leveraging AI and new technologies to enhance the customer service experience for e-commerce businesses....more
Gorgias Blog / PR Newswire • November 29, 2023
Gorgias Study Reveals AI Triples Revenue Per Customer Interaction in E-commerce
A study by Gorgias highlighted that e-commerce businesses using AI-powered customer service tools saw a threefold increase in revenue per customer interaction. The findings underscore the significant impact of AI in optimizing support and driving sales....more
PR Newswire • May 16, 2023
Gorgias Joins Shopify’s New “Built for Shopify” Program
Gorgias announced it has joined Shopify’s “Built for Shopify” program. This program is designed to recognize apps that meet Shopify’s highest standards for quality, design, and performance, further solidifying Gorgias's integration and commitment to the Shopify ecosystem....more
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