HQ Function

Serves as the primary legal and administrative registered address for the globally distributed, remote-first company.

Notable Features:

As a remote-first company, Help Scout does not maintain a traditional, large physical headquarters with publicly accessible facilities or unique architectural highlights. Its operational 'headquarters' is its distributed global team.

Work Culture:

Help Scout champions a fully remote work culture that emphasizes autonomy, trust, asynchronous communication, and work-life integration for its team members spread across the globe. The Boston address is a legal formality rather than a central hub of daily operations or culture.

HQ Significance:

The registered Boston address provides a necessary legal and administrative anchor in the United States for the otherwise geographically decentralized organization, facilitating corporate compliance and official correspondence.

Values Reflected in HQ: The minimal physical footprint of a 'headquarters' strongly reflects Help Scout's values of flexibility, efficiency, trust in its remote workforce, and a focus on impact over physical presence.

Location:

Help Scout maintains a significant global presence through its remote-first workforce, with team members located in over 15 countries. This distributed structure allows the company to effectively serve its diverse, international customer base 24/7. Key functions supported globally include customer support, engineering, product development, marketing, sales, and operations, all performed by a dedicated team working asynchronously and collaboratively from around the world.

Street Address:

131 Tremont St

City:

Boston

State/Province:

MA

Country:

USA