What Does Kustomer Do?

Total employees280
HeadquartersNew York
Founded2015

Kustomer is a customer relationship management (CRM) platform focused on enabling personalized and efficient customer service interactions. It unifies customer data from various channels into a single view, allowing support agents to provide contextually relevant and proactive assistance. Kustomer aims to empower businesses to build stronger customer relationships and improve customer satisfaction.

Where Is Kustomer's Headquarters?

Kustomer officeKustomer officeKustomer officeKustomer office
*Images sourced via web search. Rights belong to original owners

HQ Function

Kustomer's HQ serves as the central hub for its leadership, sales, marketing, product development, and engineering teams.

Notable Features:

The office is located in a historic building in the vibrant SoHo neighborhood, known for its loft-style spaces and creative atmosphere. It features open workspaces, collaborative meeting areas, and modern amenities.

Work Culture:

The HQ fosters a collaborative and innovative work environment. The company emphasizes a customer-centric approach and encourages employees to work together to solve complex challenges and deliver exceptional customer experiences.

HQ Significance:

The New York City headquarters signifies Kustomer's presence in a major technology hub and its commitment to attracting top talent.

Values Reflected in HQ: The HQ reflects Kustomer's values of innovation, customer focus, and collaboration.

Location:

Kustomer supports sales, customer success, marketing, and engineering functions globally, with a focus on North America and Europe.

Street Address:

625 Broadway, 9th Floor

City:

New York

State/Province:

NY

Country:

USA

Where Else Does Kustomer Operate Around the World?

London, England

Address: Specific address data unavailable - Placeholder

To expand Kustomer's presence in Europe and provide localized support to customers in the region.

Buying Intent Signals for Kustomer

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Kustomer? Meet the Executive Team

As of April 2025, Kustomer' leadership includes:

Brad Birnbaum - Co-Founder and CEO

Who's Investing in Kustomer?

Kustomer has been backed by several prominent investors over the years, including:

Battery Ventures
Redpoint Ventures
Canaan Partners

What Leadership Changes Has Kustomer Seen Recently?

Hire0
Exits0

Executive team changes are not readily available for this timeframe. Data limited to recent company events.

What Technology (Tech Stack) Is Used byKustomer?

Discover the tools Kustomer uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Kustomer Email Formats and Examples

Kustomer's email format typically follows a pattern using first initial and last name. Due to limited information, this section has been extrapolated based on generalized knowledge.

[first_initial][last]@kustomer.com

Format

jdoe@kustomer.com

Example

90%

Success rate

What's the Latest News About Kustomer?

Salesforce News • November 16, 2021

Salesforce Completes Acquisition of Kustomer

Salesforce completes its acquisition of Kustomer, further expanding its customer service capabilities....more

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