Zendesk is a service-first CRM company that builds software designed to improve customer relationships. With a focus on both customer service and sales, Zendesk's platform empowers businesses to provide seamless, personalized support and engagement across multiple channels. Their products are known for being powerful yet flexible, and scale to meet the needs of any business, from startups to large enterprises. Zendesk aims to help companies create better customer experiences, foster loyalty, and drive growth through innovative and intelligent solutions.
Serves as the global corporate headquarters, housing executive leadership, core product development, engineering, marketing, sales operations, and administrative functions. It's a central hub for strategic decision-making and company-wide innovation.
Modern office space featuring open-plan layouts to foster collaboration, state-of-the-art technology infrastructure, employee amenities such as cafes and wellness areas, and design elements reflecting Zendesk's brand and Danish roots ('Hygge').
Zendesk cultivates a collaborative, customer-centric, and innovative work environment. It emphasizes values like 'Hygge' (a Danish concept of coziness, contentment, and well-being), aiming for a positive, inclusive, and supportive atmosphere where employees feel empowered.
Its location in San Francisco, a major global technology hub, provides Zendesk with access to top talent, a vibrant tech ecosystem, and proximity to partners and investors, reinforcing its position as a key player in the SaaS and CRM industry.
Zendesk maintains a robust global presence with offices and data centers strategically located across North America, Europe, Asia-Pacific, and Latin America. This worldwide network allows Zendesk to serve its diverse customer base in over 160 countries and territories effectively. Key functions supported globally include 24/7 multilingual customer support, regionalized sales and marketing operations, distributed product development and engineering teams in various tech hubs, and secure data hosting to meet regional compliance requirements and ensure optimal performance for users worldwide.
989 Market Street
San Francisco
CA
USA
Address: 55 Charlemont Place, Saint Kevin's, Dublin 2, D02 F259, Ireland
To support and expand Zendesk's customer base across the EMEA region, tap into the diverse local talent pool, and provide localized services and support.
Address: The Stage, 40 Curtain Rd, London EC2A 3PT, United Kingdom
To serve the large and influential UK market, engage with key enterprise clients, and contribute to Zendesk's product innovation and market strategy in Europe.
Address: 60 Anson Road, #11-01 Mapletree Anson, Singapore 079914
To drive Zendesk's growth in Asia, cater to specific regional customer needs, build local partnerships, and navigate the unique business landscapes of APAC countries.
Address: 25 W Main St, Madison, WI 53703, USA
To contribute to Zendesk's global product innovation, provide technical expertise, and support North American customers, diversifying talent locations beyond the Bay Area.
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As of April 2025, Zendesk' leadership includes:
Zendesk has been backed by several prominent investors over the years, including:
Over the past 12 months, Zendesk has continued to strengthen its executive leadership team with key appointments, notably a new Chief Operating Officer, Chief Marketing Officer, and Chief People Officer. These hires reflect the company's focus on operational excellence, market growth, and talent development following its transition to a private company.
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Zendesk typically uses a standard corporate email format. The most common structure is the first initial followed by the last name. For general inquiries or support, Zendesk utilizes departmental aliases.
[first_initial][last]@zendesk.com
Format
jdoe@zendesk.com
Example
85%
Success rate
Zendesk Press • May 21, 2024
Zendesk announced the launch of AI Agents, designed to automate more customer service interactions with advanced conversational AI capabilities. This aims to resolve issues faster and more efficiently while freeing up human agents for complex queries, enhancing overall customer experience....more
Zendesk Newsroom • January 30, 2024
Zendesk released its annual CX Trends Report, highlighting key shifts in customer expectations. The report emphasizes the growing demand for more immersive and conversational experiences, and underscores the critical role of AI in meeting these demands and improving agent productivity in customer service....more
Zendesk Blog • May 1, 2024
Zendesk announced it received several 'Top Rated' awards from TrustRadius for 2024. These awards are based on customer feedback and highlight Zendesk's strengths in categories such as Customer Service, Help Desk Software, and CRM Software, reflecting high user satisfaction....more
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