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Zendesk's Overview

Total employees7320
HeadquartersSan Francisco
Founded2007

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. With a focus on both customer service and sales, Zendesk's platform empowers businesses to provide seamless, personalized support and engagement across multiple channels. Their products are known for being powerful yet flexible, and scale to meet the needs of any business, from startups to large enterprises. Zendesk aims to help companies create better customer experiences, foster loyalty, and drive growth through innovative and intelligent solutions.

Where is Zendesk's Headquarters?

Zendesk officeZendesk officeZendesk officeZendesk office
*Images sourced via web search. Rights belong to original owners

HQ Function

Serves as the global corporate headquarters, housing executive leadership, core product development, engineering, marketing, sales operations, and administrative functions. It's a central hub for strategic decision-making and company-wide innovation.

Notable Features:

Modern office space featuring open-plan layouts to foster collaboration, state-of-the-art technology infrastructure, employee amenities such as cafes and wellness areas, and design elements reflecting Zendesk's brand and Danish roots ('Hygge').

Work Culture:

Zendesk cultivates a collaborative, customer-centric, and innovative work environment. It emphasizes values like 'Hygge' (a Danish concept of coziness, contentment, and well-being), aiming for a positive, inclusive, and supportive atmosphere where employees feel empowered.

HQ Significance:

Its location in San Francisco, a major global technology hub, provides Zendesk with access to top talent, a vibrant tech ecosystem, and proximity to partners and investors, reinforcing its position as a key player in the SaaS and CRM industry.

Values Reflected in HQ: The headquarters' design reflects Zendesk's values of transparency (open layouts), community (communal and collaborative spaces), employee well-being (amenities, comfortable design), and simplicity in approach.

Location:

Zendesk maintains a robust global presence with offices and data centers strategically located across North America, Europe, Asia-Pacific, and Latin America. This worldwide network allows Zendesk to serve its diverse customer base in over 160 countries and territories effectively. Key functions supported globally include 24/7 multilingual customer support, regionalized sales and marketing operations, distributed product development and engineering teams in various tech hubs, and secure data hosting to meet regional compliance requirements and ensure optimal performance for users worldwide.

Street Address:

989 Market Street

City:

San Francisco

State/Province:

CA

Country:

USA

Zendesk's Global Presence

Dublin, Ireland

Address: 55 Charlemont Place, Saint Kevin's, Dublin 2, D02 F259, Ireland

To support and expand Zendesk's customer base across the EMEA region, tap into the diverse local talent pool, and provide localized services and support.

London, United Kingdom

Address: The Stage, 40 Curtain Rd, London EC2A 3PT, United Kingdom

To serve the large and influential UK market, engage with key enterprise clients, and contribute to Zendesk's product innovation and market strategy in Europe.

Singapore, Singapore

Address: 60 Anson Road, #11-01 Mapletree Anson, Singapore 079914

To drive Zendesk's growth in Asia, cater to specific regional customer needs, build local partnerships, and navigate the unique business landscapes of APAC countries.

Madison, Wisconsin, USA

Address: 25 W Main St, Madison, WI 53703, USA

To contribute to Zendesk's global product innovation, provide technical expertise, and support North American customers, diversifying talent locations beyond the Bay Area.

Buying Intent Signals for Zendesk

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Zendesk

As of April 2025, Zendesk' leadership includes:

Tom Eggemeier - Chief Executive Officer
Sheetal Vanjani - Chief Financial Officer
Adrian McDermott - Chief Technology Officer
Elisabeth Zornes - Chief Customer Officer
Craig Flower - Chief Operating Officer
Kelly Waldher - Chief Marketing Officer
Julie Swinney - Chief People Officer
Shanti Ariker - Chief Legal Officer and Head of Global Affairs

Investors of Zendesk

Zendesk has been backed by several prominent investors over the years, including:

Hellman & Friedman (Lead Investor)
Permira (Lead Investor)
GIC (Singapore's Sovereign Wealth Fund)
Abu Dhabi Investment Authority (ADIA)
CPP Investments

Executive New Hires/Exits in the Last 12 Months

Hire3
Exits0

Over the past 12 months, Zendesk has continued to strengthen its executive leadership team with key appointments, notably a new Chief Operating Officer, Chief Marketing Officer, and Chief People Officer. These hires reflect the company's focus on operational excellence, market growth, and talent development following its transition to a private company.

New Appointments:

Craig Flower, Craig Flower appointed as new COO, bringing extensive experience in scaling global SaaS operations and enhancing customer value.
Kelly Waldher, Kelly Waldher appointed as new CMO, responsible for driving Zendesk's go-to-market strategy and elevating its brand presence worldwide.
Julie Swinney, Julie Swinney appointed as new CPO, focusing on fostering an inclusive culture and developing talent to support Zendesk's growth.

Technology (Tech Stack) used by Zendesk

Discover the tools Zendesk uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Zendesk Email Formats and Examples

Zendesk typically uses a standard corporate email format. The most common structure is the first initial followed by the last name. For general inquiries or support, Zendesk utilizes departmental aliases.

[first_initial][last]@zendesk.com

Format

jdoe@zendesk.com

Example

85%

Success rate

News and media

Zendesk PressMay 21, 2024

Zendesk Unveils AI Agents, the Next Wave of AI for Customer Experience

Zendesk announced the launch of AI Agents, designed to automate more customer service interactions with advanced conversational AI capabilities. This aims to resolve issues faster and more efficiently while freeing up human agents for complex queries, enhancing overall customer experience....more

Zendesk NewsroomJanuary 30, 2024

Zendesk CX Trends Report 2024 Reveals Urgency for Immersive CX and Intelligent AI Integration

Zendesk released its annual CX Trends Report, highlighting key shifts in customer expectations. The report emphasizes the growing demand for more immersive and conversational experiences, and underscores the critical role of AI in meeting these demands and improving agent productivity in customer service....more

Zendesk BlogMay 1, 2024

Zendesk Recognized with Multiple 2024 Top Rated Awards from TrustRadius

Zendesk announced it received several 'Top Rated' awards from TrustRadius for 2024. These awards are based on customer feedback and highlight Zendesk's strengths in categories such as Customer Service, Help Desk Software, and CRM Software, reflecting high user satisfaction....more

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