Talkdesk
Talkdesk's Overview
Talkdesk is a global cloud contact center leader for customer-obsessed companies. Our AI-powered platform, Talkdesk CX Cloud, provides a better way for organizations to intelligently unlock the promise and potential of great customer experience (CX) for brighter business outcomes. By combining enterprise-grade performance with consumer-like simplicity, Talkdesk empowers customer service teams to deliver seamless, personalized interactions across all channels, leveraging automation and AI to enhance efficiency and customer satisfaction.
Where is Talkdesk's Headquarters?
HQ Function
Serves as a key operational hub, housing executive leadership, sales, marketing, and product strategy teams, driving global growth and innovation.
Notable Features:
Modern office space in a prominent downtown building, designed to foster collaboration and innovation, with open-plan layouts and state-of-the-art amenities. Proximity to other tech companies and talent.
Work Culture:
Characterized by a fast-paced, innovative, and customer-centric environment. Emphasizes teamwork, continuous learning, and a 'we-build-it' mentality.
HQ Significance:
The San Francisco headquarters anchors Talkdesk's presence in the North American market, a critical region for its growth, and facilitates access to a rich ecosystem of tech talent, partners, and investors.
Values Reflected in HQ: The office design and location reflect Talkdesk's values of innovation, collaboration, and being at the forefront of technology.
Location:
Talkdesk supports its global customer base and operations through a network of strategically located offices and remote teams. Key functions distributed globally include sales, marketing, customer success, technical support, engineering, product development, and regional operations, ensuring comprehensive coverage and localized expertise across North America, Europe, Asia Pacific, and Latin America.
Street Address:
201 Spear Street, Suite 1100
City:
San Francisco
State/Province:
CA
Country:
USA
Talkdesk's Global Presence
Lisbon, Portugal
Address: Avenida Casal Ribeiro 14, 1000-092 Lisboa, Portugal
Serves as a primary technology and innovation center, leveraging Portugal's strong tech talent pool, and supports European market operations.
London, United Kingdom
Address: Scale Space, 58 Wood Lane, London, W12 7RZ, UK
Drives business development and customer success in the important UK market, providing localized support and expertise.
Lehi, Utah, USA
Address: 3301 N Thanksgiving Way, Suite 500, Lehi, UT 84043, USA
Leverages the burgeoning tech talent pool in the 'Silicon Slopes' area of Utah to support North American growth and provide operational scale.
Buying Intent Signals for Talkdesk
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Talkdesk
As of April 2025, Talkdesk' leadership includes:
Investors of Talkdesk
Talkdesk has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Talkdesk has made several key executive appointments in the past year, significantly strengthening its leadership team across finance, operations, customer success, and revenue to steer its next phase of growth. One notable departure was the former CFO, paving the way for new financial leadership.
Departures
New Appointments:
Technology (Tech Stack) used by Talkdesk
Discover the tools Talkdesk uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Talkdesk Email Formats and Examples
Talkdesk primarily utilizes the 'first.last' email format (e.g., jane.doe@talkdesk.com). This is the most widely observed pattern for professional communication with Talkdesk employees. Other formats may exist but are less common.
first.last@talkdesk.com
Format
jane.doe@talkdesk.com
Example
90%
Success rate
News and media
Talkdesk Newsroom • April 2, 2024
Talkdesk Appoints Sydney Carey as Chief Financial Officer
Talkdesk announced the appointment of Sydney Carey as its new Chief Financial Officer (CFO). Carey brings extensive experience in financial leadership at high-growth SaaS companies to steer Talkdesk's financial strategy and operations....more
Talkdesk Newsroom • March 7, 2024
Talkdesk Unveils Suite of New Generative AI Innovations to Automate Customer Service and Boost Agent Productivity
Talkdesk announced significant advancements in its generative artificial intelligence (GenAI) capabilities, introducing new tools designed to automate customer interactions, enhance agent performance, and provide deeper business insights....more
Talkdesk Newsroom • January 9, 2024
Talkdesk Appoints Tom Reilly as Chief Revenue Officer
Talkdesk announced Tom Reilly has joined the company as Chief Revenue Officer (CRO). Reilly will lead Talkdesk’s global sales, channel partnerships, and customer success organizations to accelerate growth....more
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