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Zahir Sayed is a highly accomplished technology executive renowned for his visionary leadership in cloud computing, customer experience (CXP), and strategic business operations. With an extensive career spanning key roles at Microsoft and SAP, he has consistently driven innovation, growth, and customer-centric transformations. At Microsoft, as a key leader within the Azure organization (most recently noted as Corporate Vice President, Azure CXP & Business Operations), Zahir has been instrumental in shaping and elevating the Azure Customer Experience and Platform (CXP), focusing on ensuring customer success, operational excellence, and fostering a culture of continuous improvement for Microsoft's vast cloud ecosystem. His expertise lies in building and scaling global teams, developing impactful go-to-market strategies, and translating complex technological capabilities into tangible business value for enterprises worldwide. He is recognized for his deep understanding of enterprise customer needs and his ability to drive large-scale programs that enhance product adoption and satisfaction.
Zahir Sayed's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Successfully led and scaled Microsoft's Azure Customer Experience and Platform (CXP) organization, significantly improving customer satisfaction, support responsiveness, and platform reliability for global Azure customers. Drove initiatives for proactive customer engagement and operational excellence, impacting millions of users and thousands of enterprise clients.
During his extensive tenure at SAP, held various senior leadership positions, contributing to the innovation and market leadership of SAP's enterprise software solutions. Played a key role in product strategy, development, and go-to-market for critical business applications, impacting numerous global enterprises and their digital transformation journeys.
Consistently championed customer-centric approaches throughout his career, transforming support and service models to prioritize customer success and foster long-term partnerships. Known for deep empathy towards customer needs and translating them into actionable strategies and product improvements.
Recognized for his exceptional ability to build, mentor, and lead high-performing, diverse global teams. Fostered environments of collaboration, innovation, and professional growth, enabling teams to deliver exceptional results in complex and dynamic technology markets.
Instrumental in driving strategic business growth and operational efficiencies in large-scale technology operations. Implemented frameworks and processes that optimized resource allocation, enhanced service delivery, and supported sustainable growth for multi-billion dollar businesses.
Jamnalal Bajaj Institute of Management Studies (JBIMS) - Year 2013
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Axis Bank is India's third-largest private sector bank, offering a comprehensive suite of financial products and services to a wide range of customers, including individuals, SMEs, and large corporates. Its offerings span retail banking, corporate banking, treasury operations, and international banking. The bank focuses on leveraging technology to provide convenient and efficient banking solutions to its customers across its extensive network of branches and ATMs.
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