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Yishai Knobel is the Co-founder and CEO of Help Scout, a customer communication platform designed to help businesses deliver outstanding customer service. Since co-founding Help Scout in 2011, Yishai has been instrumental in shaping its product vision and fostering a company culture centered around customer success and remote work. He is known for his thoughtful leadership on building sustainable businesses, fostering positive work environments, and the future of customer support. Before Help Scout, Yishai was the COO of Beat The GMAT, an online community for MBA applicants, which was acquired by Hobsons in 2012. He is passionate about creating products that people love to use and building companies that prioritize both customer and employee well-being.
Yishai Knobel's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Successfully co-founded Help Scout in 2011 and scaled it into a leading customer communication platform used by over 12,000 businesses in 140 countries, known for its user-friendly interface and commitment to customer support excellence.
Championed and successfully implemented a remote-first company culture at Help Scout well before it became a widespread trend, demonstrating effective leadership in distributed team management and productivity.
As COO of Beat The GMAT, played a key role in its growth and operational success, leading to its acquisition by Hobsons, a global education services company, in 2012.
Recognized as a voice in the SaaS and customer experience industry, frequently sharing insights on building customer-centric businesses, sustainable growth, and company culture through articles and interviews.
MIT Sloan School of Management - Year 2006
Mamram, IDF Software Academy - Year 1997
Bar-Ilan University - Year 2001
Highperformr Signals uncover buying intent and give you clear insights to target the right people at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Stealth Startup is currently operating in a confidential mode, focusing on the development of its core technology and product strategy. The company aims to innovate within its target sector while maintaining privacy regarding its specific operations, team details, and funding until an official market launch. The primary goal during this phase is research, development, and strategic planning.
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