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William Sheen is a seasoned technology executive currently serving as the Chief Technology Officer (CTO) at Glia, a leading provider of Digital Customer Service solutions. With over two decades of experience in software engineering, product development, and technology leadership, William is responsible for driving Glia's technological vision, strategy, and execution. He leads the company's global engineering, product, and design teams, focusing on innovating and scaling Glia's AI-powered platform to transform how businesses interact with their customers. William is passionate about building high-performing teams and leveraging cutting-edge technologies like AI and machine learning to solve complex business challenges and enhance user experiences. Prior to Glia, he held significant engineering leadership roles at various technology companies, contributing to the development of scalable and robust software systems.
William Sheen's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
As CTO of Glia, William has been instrumental in advancing the company's AI-driven Digital Customer Service platform, leading to significant product enhancements, increased market adoption, and recognition as an industry leader. He has overseen the scaling of the technology infrastructure to support rapid global expansion.
Championed and directed the integration of advanced Artificial Intelligence (AI) and Machine Learning (ML) capabilities into Glia's core offerings, significantly improving automation, agent efficiency, and personalized customer interactions.
Successfully built, mentored, and scaled Glia's global engineering, product, and design organizations, fostering a culture of innovation, collaboration, and excellence that attracts and retains top technical talent.
Developed and executed a comprehensive technology roadmap aligned with Glia's business objectives, ensuring the platform remains at the forefront of innovation in the digital customer service space and meets evolving market demands.
Florida State University - Year 1996
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EverBank is a nationwide direct bank, formerly known as TIAA Bank, offering a diverse range of online banking, lending, and investment services for individual consumers and commercial clients. After being acquired by TIAA in 2017 and operating as TIAA Bank, it was sold to a consortium of private investment funds in 2023 and rebranded back to EverBank. The bank focuses on providing competitive rates, digital-first financial solutions, and personalized customer service, with a history stretching back to its original founding in 1994.
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