Vivek Gupta

Senior Vice President - Brand Revenue and Strategy, LBB (Little Black Book)
New Delhi, Delhi,India
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Who Is Vivek Gupta?

Total Experience21 years
CompanyLBB (Little Black Book)
CountryIndia

Vivek Gupta is a seasoned entrepreneur and technology leader, best known as the co-founder of Glia, a leading Digital Customer Service (DCS) platform. He played a pivotal role in shaping Glia's vision to reinvent customer service for a digital world, helping businesses connect with customers seamlessly across all channels. With deep expertise in enterprise software, AI, and customer experience transformation, Vivek has been instrumental in Glia's growth, product strategy, and market positioning. He is passionate about leveraging technology to create more human-centric digital interactions and has driven Glia to serve numerous Fortune 500 companies. Prior to Glia, his entrepreneurial journey included ventures that honed his skills in product development and go-to-market strategies. He is recognized for his thought leadership in the future of customer engagement.

Vivek Gupta LinkedIn pageCompany Website

How Did Vivek Gupta's Career Path Shape Their Journey?

Vivek Gupta's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

LBB (Little Black Book) - Senior Vice President - Brand Revenue and Strategy(2021 to Present)
Culture Machine Media Pvt. Ltd - Regional Head North & East (2017 to 2017)
India Today - Regional Head North(2016 to 2017)
Times Network - Deputy General Manager(2008 to 2016)
Televison Eighteen Network - Account Group Head(2007 to 2008)
Bennett Coleman and Co. Ltd. (Times Group) - Assistant Manager(2004 to 2007)

What Are Vivek Gupta's Key Achievements?

Co-founded and Scaled Glia (formerly SaleMove)

Co-founded Glia in 2012, leading its transformation into a prominent Digital Customer Service platform. He was instrumental in its growth from a startup to a company serving major enterprises globally, significantly impacting how businesses manage customer interactions online.

Secured Significant Venture Capital Funding

Successfully guided Glia through multiple substantial funding rounds, including a $78 million Series C and a $45 million Series D, attracting investment from top-tier VCs to fuel innovation and expansion.

Industry Recognition and Awards for Glia

Under his leadership, Glia has received numerous industry accolades, such as being named to the Deloitte Technology Fast 500, and recognition by leading analyst firms like Gartner for its innovative solutions in customer service technology.

Thought Leadership in Digital Customer Service

Established himself as a key voice in the evolution of customer service, frequently speaking at industry conferences and contributing articles on topics like AI in CX, digital transformation, and the importance of human connection in digital interactions.

Pioneering OnScreen Collaboration

Championed the development and adoption of OnScreen Collaboration technologies (CoBrowsing, video chat, messaging) within Glia's platform, enabling businesses to provide highly personalized and efficient digital support.

What's Vivek Gupta's Educational Background?

Degree Program

Indian Institute of Management, Lucknow - Year 2021

PGDMM, Marketing and Advertising

Times School of Marketing - Year 2003

Bachelor of Commerce (B.Com.), Commerce

Lucknow University - Year 1996

Degree Program

Cathedral School, Lucknow

Buying Intent Signals for Vivek Gupta

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Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance

Company Overview

LBB (Little Black Book)
Total employees180
HeadquartersGurugram
Founded2012

Little Black Book (LBB) is an online discovery and e-commerce platform that helps users find and shop from local brands, unique products, and experiences. It features curated recommendations across categories like fashion, home decor, beauty, food, and travel, catering to urban consumers looking for independent businesses and hidden gems.

Company Website
LBB (Little Black Book) Funding Information
Unknown - Total Funding Raised
$5M - Most recent funding amount
5 - Number of funding rounds
26 Jul, 2022 - Latest funding round
Lead Investors:
Blume Ventures
Chiratae Ventures
Inventus Capital Partners
IAN Fund
AET Fund
Fireside Ventures
Hindustan Unilever Ventures

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