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Vijayan Shanmugam
Tiruvallur, Tamil Nadu,India
Find Vijayan Shanmugam's Email
Find Vijayan Shanmugam's PhoneWho Is Vijayan Shanmugam?
Vijayan Shanmugam is a distinguished technology leader with over two decades of extensive experience in software engineering, product development, and strategic technology leadership, particularly in AI, ML, and enterprise software. As the Chief Technology Officer (CTO) at [24]7.ai, he spearheads the company's technology vision, innovation, and engineering execution, focusing on delivering cutting-edge conversational AI and customer experience solutions. His expertise encompasses building and scaling high-performance engineering teams, driving digital transformation initiatives, and architecting robust, scalable technology platforms. Vijayan is passionate about leveraging technology to solve complex business problems and enhance user experiences. Prior to [24]7.ai, he held significant leadership positions at various global technology companies, contributing to advancements in cloud computing, big data, and enterprise applications.
How Did Vijayan Shanmugam's Career Path Shape Their Journey?
Vijayan Shanmugam's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
What Are Vijayan Shanmugam's Key Achievements?
Driving AI Innovation in Customer Experience
Leads the development and implementation of advanced AI and machine learning technologies at [24]7.ai, significantly enhancing customer engagement, agent productivity, and personalized customer journeys for global enterprises.
Building and Scaling Global Technology Teams
Successfully built, mentored, and scaled high-performing global engineering and research teams, fostering a culture of innovation, collaboration, and excellence in product delivery.
Spearheading Technology Modernization and Cloud Adoption
Championed and executed large-scale technology modernization programs, including migration to cloud-native architectures and adoption of microservices, leading to improved scalability, resilience, and agility for enterprise platforms.
Keynote Speaker and Thought Leader
Frequently invited as a keynote speaker and panelist at prominent industry conferences and forums, sharing insights on AI, digital transformation, and the future of customer experience technology.
What's Vijayan Shanmugam's Educational Background?
MBA, HR
Alagappa University, Alagappa Nagar, Karaikudi - Year 2017
Bachelor of Arts - BA, Economics
C Kandaswami Naidu College for Men - Year 1999
High School/Secondary Diplomas and Certificates
Singaram Pillai Higher Secondary School - Year 1996
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Company Overview
Exela TechnologiesExela Technologies, Inc. is a global business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of experience operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. Their solutions span across various industries, focusing on finance & accounting, human capital management, and legal & compliance.
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