Jeff VanBoerum
Orange County, California,United States
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Jeff VanBoerum is a highly experienced and strategic technology leader, currently serving as the Vice President of Engineering at Genesys. With a robust background spanning over 17 years in software development, architecture, and engineering management, Jeff excels in building and leading high-performing global engineering teams. He is deeply involved in the development and delivery of innovative cloud-based customer experience (CX) and contact center solutions. Jeff is passionate about leveraging cutting-edge technologies, including AI and machine learning, to drive product innovation, enhance scalability, and deliver exceptional value to customers. His expertise includes agile methodologies, DevOps practices, and fostering a culture of continuous improvement and technical excellence within his organization.
Professional Summary
Jeff VanBoerum's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Leadership in Cloud CX Transformation
As VP of Engineering at Genesys, has played a pivotal role in leading engineering teams through the development and scaling of Genesys Cloud CX, a leading public cloud contact center platform, enabling businesses to deliver personalized and empathetic customer experiences.
Driving AI and ML Integration
Spearheaded initiatives to integrate artificial intelligence and machine learning capabilities into Genesys product offerings, enhancing automation, predictive engagement, and agent assistance features, thereby improving operational efficiency and customer satisfaction.
Building High-Performance Global Engineering Teams
Successfully built, scaled, and mentored distributed, high-performing engineering teams focused on innovation, quality, and rapid delivery in a competitive cloud software landscape.
Advancing Software Architecture and Scalability
Contributed significantly to the architectural design and evolution of robust, scalable, and resilient software systems capable of handling enterprise-level demands for global customers.
Educational Background
BS, Finance
California State University-Long Beach - College of Business - Year 1998
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Company Overview
Banc of CaliforniaBanc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles, California, with one wholly-owned banking subsidiary, Banc of California, N.A. (the Bank). Following its transformational merger with PacWest Bancorp, completed in November 2023, the combined institution boasts approximately $36 billion in total assets and operates over 70 full-service branches throughout California, as well as loan production offices in other key markets. The bank is dedicated to serving California's diverse businesses, entrepreneurs, and communities by providing a comprehensive suite of commercial and consumer banking services, including deposit accounts, lending solutions, treasury management, and wealth management. It emphasizes a relationship-based approach, aiming to be a trusted financial partner for its clients.
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