Terje Ennomäe

Co-Founder & CEO, Feelingstream
Tallinn, Harjumaa,Estonia
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Who Is Terje Ennomäe?

Total Experience40 years
CompanyFeelingstream
CountryEstonia

Terje Ennomäe is the CEO and Co-founder of Feelingstream, an innovative company that leverages artificial intelligence and natural language processing to analyze customer conversations (calls, emails, chats) for businesses. His work focuses on helping organizations understand customer feedback at scale, identify pain points, improve customer service quality, and enhance overall customer experience. With a strong background in telecommunications and technology leadership, Terje is passionate about applying cutting-edge AI solutions to solve real-world business challenges, particularly in customer-centric industries. He is recognized for his expertise in conversational AI, customer journey mapping, and driving operational efficiencies through data-driven insights.

Terje Ennomäe LinkedIn pageCompany Website

How Did Terje Ennomäe's Career Path Shape Their Journey?

Terje Ennomäe's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

Feelingstream - Co-Founder & CEO(2015 to Present)
Estonian Business School - Lecturer(2019 to Present)
Prototron Fund - Assessor(2016 to 2024)
Bigbank - Group Head of WOW Management(2015 to 2015)
BIGBANK GROUP - Group Head of Contact Center and Quality Management(2014 to 2015)
Bigbank Group - Group Head of Sales and Service Quality(2013 to 2014)
Bigbank AS - Group Head of Controlling Department of Sales and Marketing Area(2012 to 2013)
Max 123 AS - Head of Customer Service(2011 to 2012)
Sampo Pank (Danske Bank Eesti AS) - Financial Advisor for Private Customers(2009 to 2010)
MTÜ Pärlistuudio - Polymer clay artist(2008 to 2010)
Sampo Pank (Eesti) - Tartu Branch Manager(1996 to 2005)

What Are Terje Ennomäe's Key Achievements?

Co-founder & CEO of Feelingstream

Successfully co-founded Feelingstream in 2016, leading the company to become a significant player in the conversational analytics market, providing AI-driven insights to improve customer service for large enterprises.

Pioneer in AI-driven Customer Service Analytics

Instrumental in developing and promoting the use of AI to transcribe, understand, and analyze customer interactions across various channels, helping businesses to make data-informed decisions.

International Business Expansion

Spearheaded the growth of Feelingstream, expanding its operations and client base internationally, demonstrating strong leadership in scaling a technology startup.

Thought Leader in Conversational AI

Recognized as a knowledgeable voice in the field of AI for customer experience, frequently speaking at industry events and sharing insights on how technology can transform customer service.

Successful Funding Rounds

Led Feelingstream through successful funding rounds, securing investment to fuel product development and market expansion, indicating investor confidence in his vision and leadership.

What's Terje Ennomäe's Educational Background?

Master’s Degree, Service Design and Management

University of Tartu - Year 2016

Master of Business Administration (MBA), European Studies

University of Tartu - Year 2003

Bachelor’s Degree, Public Administrations

University of Tartu - Year 1993

Secondary school, High School/Secondary Diplomas and Certificates

Tartu 14. Keskkool - Year 1982

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Hiring actively
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Company Overview

Feelingstream
Total employees39
HeadquartersTallinn
Founded2015

Feelingstream is an AI-powered conversational analytics platform that helps businesses understand customer interactions across various channels like calls, chats, and emails. By transcribing, translating (if needed), and analyzing these conversations, it uncovers insights into customer sentiment, reasons for contact, agent performance, and emerging trends. This enables companies to improve customer experience, optimize operational efficiency, identify sales opportunities, and ensure compliance.

Company Website
Feelingstream Funding Information
Unknown - Total Funding Raised
$2.3M - Most recent funding amount
4 - Number of funding rounds
Jan 25, 2022 - Latest funding round
Lead Investors:
Tera Ventures
Startup Wise Guys
Superhero Capital
Tiit Paananen (Angel Investor)
Martin Tajur (Angel Investor)

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