Lisa Talcott
Potomac, Maryland,United States
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Lisa Talcott is a highly accomplished and results-oriented Project Management Professional (PMP), Certified Scrum Master (CSM), and ITIL certified expert with over 15 years of experience in leading complex IT projects, driving digital transformation initiatives, and optimizing IT service delivery across diverse industries. She possesses a strong ability to bridge the gap between technical teams and business stakeholders, ensuring projects are delivered on time, within budget, and to the highest quality standards. Lisa is adept at implementing both traditional waterfall and agile methodologies, tailoring her approach to meet specific project needs and foster collaborative, high-performing team environments. Her expertise in ITIL frameworks enables her to enhance IT service management processes, improve operational efficiency, and align IT services with strategic business objectives. Lisa is passionate about leveraging technology to solve business challenges and is committed to continuous improvement and professional development.
Professional Summary
Lisa Talcott's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Successful Enterprise CRM Implementation
Led a cross-functional team of 25+ members in the enterprise-wide implementation of a new CRM system for a Fortune 500 company. Completed the project 10% under budget and 1 month ahead of schedule, resulting in a 20% increase in sales productivity and improved customer satisfaction scores by 15% within the first year.
Agile Transformation for Software Development Division
Championed and executed the transition of a 50-person software development division from traditional waterfall to Agile (Scrum) methodologies. Coached teams, implemented Scrum ceremonies, and improved development cycles, leading to a 30% reduction in time-to-market for new features and a significant uplift in team morale and product quality.
IT Service Management Process Optimization
Utilizing ITIL best practices, redesigned and optimized key IT service management processes (Incident, Problem, Change Management) for a major financial institution. This initiative reduced critical incident resolution times by 40% and improved overall IT service stability and user satisfaction.
Cloud Migration Strategy and Execution
Developed and managed the execution of a comprehensive cloud migration strategy for legacy applications, moving critical infrastructure to AWS. This resulted in an estimated 25% annual cost saving in IT operations and enhanced system scalability and reliability.
Educational Background
BSM, Business, Marketing
Tulane University - A.B. Freeman School of Business - Year 1986
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Company Overview
ProcentrixProcentrix is a technology and management consulting firm that specializes in empowering federal and commercial clients with innovative solutions. They focus on leveraging Microsoft technologies, including Azure cloud services, Microsoft 365, Dynamics 365, and Power Platform, to help organizations modernize their applications, improve data analytics capabilities, and enhance overall operational efficiency. From an end-user perspective, Procentrix helps organizations streamline their processes, make better data-driven decisions, and improve how they serve their own customers or constituents through tailored digital transformation services.
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