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Swapnil Kulkarni
Mumbai, Maharashtra,India
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Find Swapnil Kulkarni's PhoneWho Is Swapnil Kulkarni?
Swapnil Kulkarni is a visionary entrepreneur and technology leader, best known as the Co-founder and CEO of Observe.AI, a company at the forefront of AI-driven conversation intelligence for contact centers. With a strong background in product management and engineering from leading tech companies like Twitter and Microsoft, Swapnil identified critical gaps in how businesses understand and improve customer interactions. He co-founded Observe.AI in 2017 to empower contact centers with actionable insights derived from 100% of their customer conversations, aiming to boost agent performance, operational efficiency, and overall customer experience. Swapnil is passionate about leveraging artificial intelligence and machine learning to solve complex business problems and drive meaningful change in the customer service industry.
How Did Swapnil Kulkarni's Career Path Shape Their Journey?
Swapnil Kulkarni's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
What Are Swapnil Kulkarni's Key Achievements?
Co-founded and Scaled Observe.AI
Successfully co-founded Observe.AI in 2017 and has led its growth into a leading AI-powered conversation intelligence platform, securing multiple rounds of funding (including a $125M Series C) and serving enterprise clients globally.
Forbes AI 50 Honoree
Under his leadership, Observe.AI has been recognized multiple times on the Forbes AI 50 list, highlighting the company as one of North America's most promising private companies in artificial intelligence.
Pioneered AI in Contact Center Transformation
Championed the application of AI, NLP, and automation to transform contact center operations, improve agent coaching, ensure compliance, and enhance customer satisfaction at scale.
Thought Leadership in AI and CX
Recognized as a thought leader in the fields of Artificial Intelligence and Customer Experience, frequently speaking at industry events and contributing insights on the future of work and AI's role in business.
What's Swapnil Kulkarni's Educational Background?
Master of Business Administration (MBA), Finance, General
IBS, Mumbai - Year 2004
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Company Overview
HDFC BankHDFC Bank Ltd. is one of India's leading private sector banks, offering a wide array of financial products and services to its customers across retail, wholesale, and treasury operations. Following its merger with HDFC Ltd. (the parent housing finance company) in July 2023, it has become a financial services behemoth, significantly expanding its scale, customer base, and product offerings, particularly in home loans. The bank is known for its strong digital presence, customer-centric approach, and consistent financial performance, serving millions of customers through a vast network of branches and ATMs.
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