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Susan Effinger is a highly accomplished and transformative senior executive with over 25 years of experience in leading technology strategy, digital innovation, and large-scale operational change within complex, global organizations, particularly in the financial services sector. She is recognized for her visionary leadership in driving business growth through technology, modernizing legacy systems, and fostering cultures of innovation and high performance. Susan has a strong track record in areas such as enterprise architecture, cloud adoption, data analytics, cybersecurity, and developing customer-centric digital solutions.
Susan Effinger's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
As Group Executive, Technology & Enterprise Operations at a major financial institution, successfully spearheaded the technology strategy, overseeing critical infrastructure, digital platforms, and operational excellence programs impacting thousands of employees and millions of customers.
Drove significant digital transformation programs, leading to enhanced customer experiences, improved operational efficiencies, and the adoption of agile methodologies across the organization.
Played a pivotal role in initiatives aimed at modernizing core banking systems and legacy infrastructure, enabling greater agility, scalability, and integration of new financial technologies.
Instrumental in cultivating an innovative environment and developing high-performing technology teams, focusing on attracting, retaining, and upskilling talent in emerging technology areas.
Highperformr Signals uncover buying intent and give you clear insights to target the right people at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 69 million consumer and small business clients with approximately 3,800 retail financial centers, approximately 15,000 ATMs, and award-winning digital banking with approximately 57 million verified digital users.
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