Stephanie Badalamenti
United States,United States
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Stephanie Badalamenti is a highly experienced and accomplished product leader, currently serving as the Senior Director of Product Management at Genesys. With a career spanning over 15 years, predominantly within Genesys and its acquired company Interactive Intelligence, she has demonstrated a strong trajectory of growth and leadership in the technology and customer experience (CX) sectors. Stephanie possesses deep expertise in developing and managing AI-powered cloud solutions aimed at enhancing both customer and agent experiences. She is known for her strategic vision, ability to drive product roadmaps, and her collaborative approach to leading cross-functional teams to deliver innovative and impactful products.
Professional Summary
Stephanie Badalamenti's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Senior Leadership in Product Management at Genesys
Holds the key position of Senior Director, Product Management at Genesys, a global leader in cloud customer experience and contact center solutions, overseeing critical product lines and strategy.
Extensive Tenure and Progressive Growth
Over 15 years of dedicated experience within the same organizational lineage (Interactive Intelligence acquired by Genesys), showcasing loyalty, adaptability, and consistent advancement through various product-focused roles including Product Owner, Product Manager, and Director.
Expertise in AI-Powered CX Solutions
Specializes in leveraging Artificial Intelligence and cloud technologies to innovate and improve customer experience (CX) and agent experience (AX) products, contributing significantly to Genesys's offerings in this domain.
Strategic Product Vision and Execution
Successfully leads product strategy, development, and go-to-market initiatives, translating complex market needs and technological advancements into tangible product enhancements and new features.
Educational Background
Associate of Science (A.S.)
Wayne County Community College District
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Company Overview
Monroe Bank & TrustMonroe Bank & Trust (MBT), founded in 1858, was a community bank headquartered in Monroe, Michigan. It provided a comprehensive range of banking services, including personal and business banking, commercial lending, wealth management, and trust services to southeastern Michigan. Known for its strong community focus and personalized customer service, MBT Financial Corp., the parent company of Monroe Bank & Trust, was acquired by MainStreet Bancshares, Inc. in 2019, which was subsequently acquired by First Merchants Corporation in 2022. Monroe Bank & Trust now operates as part of First Merchants Bank.
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