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Shami Ahmed is a highly accomplished and results-oriented technology leader with over 15 years of extensive experience in project management, IT service management, agile transformation, and site reliability engineering. Holding prestigious certifications including PMP, ITIL, SAFe 5 Agilist, and SRE, Shami possesses a unique blend of skills to drive complex technical projects, optimize IT operations, foster agile cultures, and ensure robust, scalable, and reliable systems. Shami has a proven track record of leading cross-functional teams, delivering strategic initiatives on time and within budget, and championing continuous improvement to achieve business objectives in fast-paced, dynamic environments. Adept at stakeholder management, risk mitigation, and leveraging data-driven insights to enhance performance and user satisfaction.
Shami Ahmed PMP, ITIL, SAFe 5 Agilist, SRE's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Successfully championed and implemented SAFe 5 framework across multiple development teams, resulting in a 30% increase in deployment frequency and a 20% reduction in lead time for new features over 18 months.
Redesigned IT service management processes based on ITIL best practices, improving incident resolution times by 25% and increasing overall user satisfaction scores by 15% for critical business applications.
Established SRE principles and practices for a suite of high-traffic services, achieving 99.99% availability and reducing mean time to recovery (MTTR) by 40% through proactive monitoring and automation.
Managed a portfolio of strategic IT projects valued at over $10M, consistently delivering projects within scope, on schedule, and under budget, leading to significant business value realization and enhanced operational efficiency.
BSMED- Bharathiar school of Management and Entrepreneurship development
Bharathiar University
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Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 69 million consumer and small business clients with approximately 3,800 retail financial centers, approximately 15,000 ATMs, and award-winning digital banking with approximately 57 million verified digital users.
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