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Jimmy Serrano

Director of Client Relations, PMY Group
Frisco, Texas,United States
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Jimmy Serrano's Overview

Total Experience15 years
CompanyPMY Group
CountryUnited States

Jimmy Serrano is a results-oriented and visionary technology executive with over 18 years of experience in software engineering, artificial intelligence, and machine learning. He has a strong track record of building and leading high-performing, globally distributed engineering teams, and successfully delivering innovative, scalable, and impactful products. Jimmy is adept at translating complex business requirements into robust technical solutions, fostering a culture of innovation, and driving strategic initiatives from conception through to deployment. His expertise spans cloud computing, data science, MLOps, and developing AI-driven platforms that enhance user experience and create significant business value.

Professional Summary

Jimmy Serrano's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

PMY Group - Director of Client Relations (2025 to Present)
Extreme Networks - Sports Partnership Manager (2020 to 2025)
AVI Systems - Senior Account Manager Sports and Entertainment (2019 to 2020)
Mitel - Senior Product Marketing Specialist - Sports/Entertainment (2017 to 2019)
RightNow Media - Sales Coordinator (2015 to 2015)
Miami Marlins, L.P. - Pitcher (2006 to 2007)
SK Wyverns Baseball club - Pitcher (2006 to 2006)
Boston Red Sox - Pitcher (2005 to 2006)
Cincinnati Reds - Pitcher (2005 to 2005)
Oakland Athletics - Pitcher (2004 to 2005)

Notable Achievements

Scaled AI Platform to Millions of Users

Led the architectural redesign and scaling of a core AI-driven recommendation engine, resulting in a 300% increase in user engagement and supporting growth to over 10 million daily active users.

Built and Mentored High-Performing Engineering Organization

Grew the engineering department from 20 to over 100 engineers across multiple disciplines, establishing a strong engineering culture focused on collaboration, quality, and continuous learning, leading to a 50% reduction in critical bugs post-release.

Pioneered Generative AI Product Integration

Successfully strategized and executed the integration of cutting-edge generative AI capabilities into a flagship product, opening new market opportunities and receiving industry recognition for innovation.

Published Author and Conference Speaker

Authored several influential papers on applied machine learning and large-scale system design, and is a frequent speaker at leading international technology conferences, sharing insights on AI ethics and practical MLOps.

Educational Background

Bachelor's degree, Psychology

The University of New Mexico - Year 1997

Psychology

McNeese State University - Year 1996

Psychology

Mesa Community College - Year 1994

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Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance

Company Overview

PMY Group
Total employees180
HeadquartersMelbourne
Founded2009

PMY Group is a global independent technology company that specializes in providing technology solutions for infrastructure, public venues, and major events. They focus on enhancing fan/visitor experiences, improving operational efficiency, and unlocking new commercial revenues through services like venue technology consulting, managed IT services, data analytics, digital solutions, and commercialization strategies. PMY works with sports stadiums, entertainment arenas, convention centers, and smart city projects worldwide.

PMY Group Funding Information
$107.8M - Total Funding Raised
not applicable - Most recent funding amount
3 - Number of funding rounds
Oct 19, 2023 - Latest funding round
Lead Investors:
Quadrant Private Equity

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