Sangeet Agrawal

Founder , Mokobara
Bengaluru, Karnataka,India
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Who Is Sangeet Agrawal?

Total Experience16 years
CompanyMokobara
CountryIndia

Sangeet Agrawal is a distinguished entrepreneur and technology leader, currently spearheading Observe.AI as its Co-founder and CEO. With a profound expertise in Artificial Intelligence, SaaS, and customer experience, Sangeet has a demonstrable history of conceptualizing, building, and scaling impactful technology companies. Prior to Observe.AI, he co-founded and led Helpshift, a pioneering mobile-first customer service platform, which transformed how businesses interact with their customers on mobile devices. Sangeet's vision focuses on leveraging AI to enhance human capabilities, particularly in the contact center industry, by improving agent performance and customer satisfaction. He is recognized for his strong product acumen, strategic leadership, and his passion for creating innovative solutions that address complex business challenges.

How Did Sangeet Agrawal's Career Path Shape Their Journey?

Sangeet Agrawal's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

Mokobara - Founder (2018 to Present)
Flipkart - Sr. Manager - Business Development (Private Label)(2017 to 2018)
Urban Ladder - Retail Planning and Strategy(2016 to 2017)
Mahindra & Mahindra - Deputy Manager(2012 to 2014)
Pravega Racing - Formula SAE - Co Founder , Team Manager, Vehicle Dynamics Member - Pravega Racing(2009 to 2011)

What Are Sangeet Agrawal's Key Achievements?

Co-founder & CEO of Observe.AI

Successfully co-founded and leads Observe.AI, an AI-powered conversation intelligence platform for contact centers. Under his leadership, Observe.AI has secured significant venture funding (e.g., a $125M Series C round), expanded its global footprint, and empowers leading brands to improve customer experience and agent effectiveness.

Co-founder & Former CEO of Helpshift

Co-founded Helpshift in 2011 and served as its CEO, scaling it into a leading mobile-first customer support platform used by major global brands. He was instrumental in defining the product vision and driving its market adoption.

Pioneer in AI for Contact Centers

Recognized as a key figure in applying AI to solve critical challenges in the contact center space, focusing on agent coaching, compliance, and extracting actionable insights from customer conversations.

Successful Fundraiser and Business Scaler

Demonstrated ability to raise substantial capital from top-tier investors and effectively scale technology businesses from inception to significant market players.

What's Sangeet Agrawal's Educational Background?

Bachelor of Technology (B.Tech.), Mechanical Engineering

VIT University Vellore - Year 2007

Degree Program

Holy Cross Senior Secondary School Kapa Raipur

Buying Intent Signals for Sangeet Agrawal

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Notable news
Hiring actively
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Company Overview

Mokobara
Total employees198
HeadquartersBengaluru
Founded2019

Mokobara is an Indian direct-to-consumer (D2C) brand specializing in luggage and travel accessories. They offer a range of thoughtfully designed products like suitcases, backpacks, duffel bags, and travel organizers, focusing on combining aesthetics, functionality, and durability for the modern traveler. Mokobara aims to make travel experiences more seamless, stylish, and organized by providing high-quality gear at accessible price points.

Mokobara Funding Information
$22.1M - Total Funding Raised
$12M - Most recent funding amount
3 - Number of funding rounds
Mar 19, 2024 - Latest funding round
Lead Investors:
Peak XV Partners (formerly Sequoia Capital India & SEA)
Sauce.vc
Saama Capital
Alteria Capital
DSG Consumer Partners
Panthera Peak Ventures
Varun Alagh (Mamaearth Co-founder)
Ramakant Sharma (Livspace Co-founder)

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