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Sangeet Agrawal is a distinguished entrepreneur and technology leader, currently spearheading Observe.AI as its Co-founder and CEO. With a profound expertise in Artificial Intelligence, SaaS, and customer experience, Sangeet has a demonstrable history of conceptualizing, building, and scaling impactful technology companies. Prior to Observe.AI, he co-founded and led Helpshift, a pioneering mobile-first customer service platform, which transformed how businesses interact with their customers on mobile devices. Sangeet's vision focuses on leveraging AI to enhance human capabilities, particularly in the contact center industry, by improving agent performance and customer satisfaction. He is recognized for his strong product acumen, strategic leadership, and his passion for creating innovative solutions that address complex business challenges.
Sangeet Agrawal's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Successfully co-founded and leads Observe.AI, an AI-powered conversation intelligence platform for contact centers. Under his leadership, Observe.AI has secured significant venture funding (e.g., a $125M Series C round), expanded its global footprint, and empowers leading brands to improve customer experience and agent effectiveness.
Co-founded Helpshift in 2011 and served as its CEO, scaling it into a leading mobile-first customer support platform used by major global brands. He was instrumental in defining the product vision and driving its market adoption.
Recognized as a key figure in applying AI to solve critical challenges in the contact center space, focusing on agent coaching, compliance, and extracting actionable insights from customer conversations.
Demonstrated ability to raise substantial capital from top-tier investors and effectively scale technology businesses from inception to significant market players.
VIT University Vellore - Year 2007
Holy Cross Senior Secondary School Kapa Raipur
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Mokobara is an Indian direct-to-consumer (D2C) brand specializing in luggage and travel accessories. They offer a range of thoughtfully designed products like suitcases, backpacks, duffel bags, and travel organizers, focusing on combining aesthetics, functionality, and durability for the modern traveler. Mokobara aims to make travel experiences more seamless, stylish, and organized by providing high-quality gear at accessible price points.
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