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Robb Harrison
Plymouth County, Massachusetts,United States
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Find Robb Harrison's PhoneWho Is Robb Harrison?
Robb Harrison is a distinguished leader and influential voice in the Customer Success (CS) and SaaS industries. With a career spanning over two decades, he is widely recognized for his pivotal role as Chief Customer Officer at Gainsight, a leading Customer Success platform. Robb has been instrumental in shaping and evangelizing the principles of customer success globally. He is passionate about helping companies operationalize customer-centricity, drive sustainable growth through customer value realization, and build world-class customer success organizations. His expertise encompasses developing CS strategies, scaling teams, fostering customer advocacy, and ensuring that customer outcomes are at the heart of business operations. Robb is a frequent speaker at industry events and a respected mentor in the CS community.
How Did Robb Harrison's Career Path Shape Their Journey?
Robb Harrison's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
What Are Robb Harrison's Key Achievements?
Pioneering Customer Success Methodologies
Played a crucial role in defining, evangelizing, and operationalizing Customer Success as a business discipline, significantly influencing the SaaS industry's approach to post-sales customer engagement and value realization, particularly through his leadership at Gainsight.
Building a World-Class Customer Success Organization and Community
Instrumental in building and scaling Gainsight's own Customer Success organization to be a model for the industry, and fostering a global community of CS professionals through initiatives like the Pulse conference and Gainsight University.
Championing Customer-Centric Growth
Successfully advocated for and implemented strategies that directly link customer success to business growth, including improved retention, expansion, and advocacy, demonstrating the ROI of investing in customer relationships.
Thought Leadership in Customer Value
Recognized as a prominent thought leader, frequently speaking at major industry events and contributing to the body of knowledge on how businesses can achieve durable growth by systematically focusing on delivering and demonstrating customer value.
What's Robb Harrison's Educational Background?
Buying Intent Signals for Robb Harrison
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Company Overview
Octo TelematicsOcto Telematics is a leading global provider of telematics and data analytics solutions for the auto insurance industry, fleet management, and smart mobility. They leverage Internet of Things (IoT) technology to transform data into actionable intelligence, enabling insurers to offer usage-based insurance (UBI) policies, improve risk assessment, and enhance customer engagement. Octo's services also help drivers improve safety and fleet managers optimize operations.
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