Rita F.

Vice President, Operations Risk Manager, Bank of America
Los Angeles County, California,United States
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Who Is Rita F.?

Total Experience37 years
CompanyBank of America
CountryUnited States

Rita F. is a highly experienced Lead UX Researcher with over a decade dedicated to understanding user needs and translating them into actionable insights for product development. Currently based in Austin, TX, she excels in mixed-methods research, usability testing, journey mapping, and persona development. Rita is passionate about creating intuitive and impactful user experiences by championing a user-centered design philosophy. She has a strong track record of collaborating with cross-functional teams, including designers, product managers, and engineers, to deliver products that meet both user needs and business goals. Rita is also a keen advocate for ethical research practices and enjoys mentoring junior researchers.

How Did Rita F.'s Career Path Shape Their Journey?

Rita F.'s work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

Bank of America - Vice President, Operations Risk Manager(2002 to Present)
Washington Mutual Bank - Financial Center Assistant Manager/Consumer Loan Analyst(1996 to 2002)
California Federal Bank - Project Manager(1988 to 1996)

What Are Rita F.'s Key Achievements?

Global User Research Initiative Lead

Successfully designed and executed a global user research initiative across 8 countries, uncovering key cultural nuances that directly informed the internationalization strategy for a flagship product, leading to a 25% increase in user engagement in new markets.

Published Author: 'The Empathetic Interface'

Authored a well-received book on the principles of empathetic design and user research, which has become a recommended text in several university-level HCI courses.

Keynote Speaker at UX Collective Conference 2023

Delivered a keynote presentation on 'The Future of AI in UX Research' to an audience of over 1000 UX professionals, sharing innovative approaches and ethical considerations.

Research Process Optimization Award

Recognized internally for developing and implementing a streamlined research repository and insight-sharing process, which reduced research duplication by 40% and improved insight accessibility across the organization.

What's Rita F.'s Educational Background?

Bachelor of Business Administration (BBA), Finance

California State University - Los Angeles - Year 1988

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Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance

Company Overview

Bank of America
Total employees213000
HeadquartersCharlotte
Founded1923

Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. The company aims to make financial lives better through the power of every connection, offering industry-leading support to approximately 69 million consumer and small business clients.

Bank of America Stock Information
Bank of America, Inc. is listed on the New York Stock Exchange under the ticker symbol BAC. The company went public on August 12, 1978

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