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Richard Maltsbarger
Greater Orlando,United States
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Find Richard Maltsbarger's PhoneWho Is Richard Maltsbarger?
Richard Maltsbarger is the Chief Executive Officer (CEO) and a member of the Board of Directors of Petco Health and Wellness Company, Inc. (NASDAQ: WOOF). He assumed the role of CEO in November 2020, leading the company through its IPO in January 2021. Maltsbarger is focused on transforming Petco into a comprehensive health and wellness partner for pets and pet parents. His strategy involves integrating Petco's extensive network of pet care centers, veterinary hospitals, and digital offerings to provide a holistic ecosystem of products, services, and advice. Prior to Petco, he spent over 13 years at Lowe's Companies, Inc., where he held various senior leadership positions, including Chief Operating Officer and President of International. His experience also includes roles at McKinsey & Company. Maltsbarger is known for his expertise in retail operations, omnichannel strategy, customer experience, and driving large-scale business transformations.
How Did Richard Maltsbarger's Career Path Shape Their Journey?
Richard Maltsbarger's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
What Are Richard Maltsbarger's Key Achievements?
Leading Petco's IPO and Transformation
Successfully guided Petco through its Initial Public Offering (IPO) in January 2021 and is spearheading its ongoing transformation into a differentiated, fully-integrated pet health and wellness ecosystem. This includes expanding veterinary services, premium merchandise, and digital capabilities.
Driving Omnichannel Growth at Petco
Overseeing significant growth in Petco's digital and omnichannel sales by enhancing online platforms, mobile app experiences, and services like buy-online-pickup-in-store (BOPIS) and same-day delivery, deeply integrating the physical and digital customer journey.
Expansion of Petco's Veterinary Services
Championed the significant expansion of Petco's in-store full-service veterinary hospitals (Vetco Total Care) and mobile veterinary clinics (Vetco Vaccination Clinics), making comprehensive pet healthcare more accessible and convenient for pet parents.
Enhancing Customer-Centricity and Loyalty
Focused on strengthening customer relationships and loyalty through programs like Vital Care, Petco's paid membership program offering premier benefits, and by leveraging data analytics to personalize customer experiences and offerings.
Previous Leadership at Lowe's Companies
Held key executive roles at Lowe's, including Chief Operating Officer, where he was responsible for U.S. stores, supply chain, and customer experience, and President of International, overseeing operations across multiple countries.
What's Richard Maltsbarger's Educational Background?
MBA
Washington University in St. Louis - Olin Business School - Year 2001
Master of Science (M.S.), Agricultural Economics
University of Missouri-Columbia - Year 1997
Bachelor of Science (B.S.), Agricultural Economics
University of Missouri-Columbia - Year 1993
Pet Valu - Leading Innovation with Design Thinking, Industrial and Product Design
Schulich ExecEd - Year 2023
Executive Program, Exponential Technologies and Trends
Singularity Executive Program - Year 2017
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Company Overview
Pet ValuPet Valu is a leading Canadian specialty retailer and franchisor of pet food and pet-related supplies. With a strong presence across Canada through corporate and franchise stores, the company offers a wide range of products including premium and holistic pet foods, treats, toys, and accessories, as well as services like grooming and pet adoption events. Pet Valu is known for its knowledgeable staff, commitment to animal welfare, and community involvement, aiming to be a trusted partner for pet owners.
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