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Richard Dablin, ITIL Certified
DuPage County, Illinois,United States
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Richard Dablin is a seasoned and results-oriented ITIL Certified IT Service Management (ITSM) professional with over 15 years of experience in optimizing IT operations, enhancing service delivery, and driving business value through strategic IT governance. Based in Austin, Texas, Richard possesses a strong track record of successfully leading cross-functional teams in the design, implementation, and continuous improvement of ITIL-based processes, including incident management, problem management, change management, and service level management. He is adept at bridging the gap between technical teams and business stakeholders, ensuring IT services are aligned with organizational objectives and deliver tangible benefits such as increased efficiency, reduced costs, and improved customer satisfaction. Richard is passionate about leveraging best practices to transform IT departments into strategic business partners.
How Did Richard Dablin, ITIL Certified's Career Path Shape Their Journey?
Richard Dablin, ITIL Certified's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
What Are Richard Dablin, ITIL Certified's Key Achievements?
ITIL v4 Framework Implementation Lead
Successfully led the enterprise-wide adoption and implementation of the ITIL v4 framework, resulting in a 25% improvement in incident resolution times and a 15% increase in end-user satisfaction scores within the first year.
Service Desk Optimization Project
Re-engineered service desk operations by introducing streamlined processes, a new knowledge management system, and enhanced reporting, which reduced average ticket handling time by 30% and improved first-call resolution rates by 20%.
Change Management Process Overhaul
Designed and implemented a robust change management process that reduced the number of emergency changes by 40% and minimized business disruption caused by IT changes, ensuring higher service availability.
Cost Reduction through Process Efficiency
Identified and implemented process efficiencies across several IT service areas, leading to an annual operational cost saving of over $250,000 without compromising service quality.
What's Richard Dablin, ITIL Certified's Educational Background?
Degree Program
El Camino College - Year 1989
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Company Overview
Konica Minolta Business Solutions U.S.A., Inc.Konica Minolta Business Solutions U.S.A., Inc. is a subsidiary of Konica Minolta, Inc., a global technology company. The U.S. division provides a wide range of solutions and services, including office multifunction printers (MFPs), production printing systems, managed IT services (All Covered), enterprise content management (ECM), cloud services, security solutions, and related software. They cater to businesses of various sizes, aiming to improve document workflows, enhance productivity, and support digital transformation initiatives across diverse industries such as healthcare, legal, education, and finance.
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