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Randy Schiestl
Minneapolis, Minnesota,United States
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Find Randy Schiestl's PhoneWho Is Randy Schiestl?
Randy Schiestl is a seasoned technology executive with extensive experience in leading global customer service and support operations, enterprise services, and driving digital transformation. He is widely recognized for his long and impactful tenure at Microsoft, where he held significant leadership roles, including Corporate Vice President of Customer Service and Support (CSS). During his time at Microsoft, Randy was instrumental in shaping the company's approach to customer engagement, modernizing support infrastructure, and improving customer satisfaction across a diverse portfolio of products and services. His expertise spans strategic planning, operational excellence, large-scale team leadership, and fostering a customer-centric culture. He has a proven track record of transforming support organizations to meet evolving customer needs and technological advancements.
How Did Randy Schiestl's Career Path Shape Their Journey?
Randy Schiestl's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
What Are Randy Schiestl's Key Achievements?
Corporate Vice President, Customer Service & Support (CSS) at Microsoft
Led Microsoft's global Customer Service and Support organization, responsible for providing support to millions of customers worldwide across consumer and enterprise segments. Drove initiatives for improving customer satisfaction, operational efficiency, and digital support channels.
Leadership in Enterprise Services
Played a key role in Microsoft's Enterprise Services division, focusing on delivering high-value services and support to large enterprise customers, helping them maximize their investment in Microsoft technologies.
Champion of Customer-Centric Transformation
Spearheaded numerous initiatives aimed at transforming Microsoft's support model to be more proactive, personalized, and digitally enabled, significantly enhancing the overall customer experience.
Development of Global Support Strategies
Responsible for developing and implementing global support strategies that scaled with Microsoft's growing product lines and international customer base, ensuring consistent and high-quality support delivery.
What's Randy Schiestl's Educational Background?
BSME, Engineering
University of Minnesota
MBA, General Management
UMN Carlson School of Management
Exec MBA, General Management
UMN Carlson School of Management
Mini-MBA, Med Device Technology
University of St Thomas
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Company Overview
Vocxi HealthVocxi Health is an innovative digital health startup leveraging artificial intelligence and voice technology to enhance patient-provider communication and streamline clinical workflows. Our solutions aim to improve diagnostic accuracy, personalize patient care, and reduce administrative burdens in healthcare settings.
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