Randoshia Taylor, MBA

Director, Palmetto GBA
Columbia, South Carolina Metropolitan Area,United States
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Who Is Randoshia Taylor, MBA?

Total Experience23 years
CompanyPalmetto GBA
CountryUnited States

Randoshia Taylor is a highly accomplished and results-oriented digital product leader with over 15 years of experience in strategy, product management, and digital transformation, particularly within the telecommunications and technology sectors. Holding an MBA, she combines strong business acumen with deep technical understanding to drive innovation and deliver exceptional customer experiences. Randoshia excels at leading cross-functional teams, defining product vision, and executing roadmaps that align with strategic business objectives. She is known for her expertise in Agile methodologies, data-driven decision-making, and her ability to translate complex customer needs into successful digital products and services. Her career has demonstrated a consistent track record of launching impactful solutions, optimizing user engagement, and achieving significant business growth.

How Did Randoshia Taylor, MBA's Career Path Shape Their Journey?

Randoshia Taylor, MBA's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

Palmetto GBA - Director(2024 to Present)
Deloitte - Manager(2022 to 2025)
Palmetto GBA - Manager Provider Enrollment(2003 to 2022)

What Are Randoshia Taylor, MBA's Key Achievements?

Led Digital Product Portfolio Expansion

Successfully spearheaded the strategy and launch of a new suite of digital self-service tools, resulting in a 20% increase in customer self-service adoption and a significant reduction in call center volume within the first year.

Enhanced Customer Experience (CX) Transformation

Championed a major CX initiative by redesigning key customer journeys for digital platforms, leading to a 15-point improvement in Net Promoter Score (NPS) for digital interactions.

Agile Transformation Leadership

Instrumental in driving agile adoption across multiple product teams, improving development velocity by 25% and fostering a culture of continuous improvement and rapid iteration.

Strategic Partnership Development

Identified and cultivated key technology partnerships that enhanced product capabilities and opened new market opportunities, contributing to a 10% revenue growth in a new product segment.

What's Randoshia Taylor, MBA's Educational Background?

Master's degree, Health/Health Care Administration/Management

Strayer University - Year 2016

Bachelor of Science - BS, Criminal Justice and Corrections

University of Phoenix - Year 2004

Degree Program

Stratford High School

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Company Overview

Palmetto GBA
Total employees1969
HeadquartersColumbia
Founded1966

Palmetto GBA is a leading provider of administrative services for federal and state healthcare programs, primarily Medicare. They specialize in claims processing, customer service, provider education and outreach, and developing technology solutions to support healthcare providers and beneficiaries. As a subsidiary of BlueCross BlueShield of South Carolina, they focus on ensuring efficient and accurate administration of government health benefits, leveraging decades of experience in the healthcare industry.

Palmetto GBA Funding Information
Unknown - Total Funding Raised
Not applicable - Most recent funding amount
Not applicable - Number of funding rounds
Not applicable - Latest funding round
Lead Investors:
BlueCross BlueShield of South Carolina (Parent Company)

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