Prashant Rai

Vice President Solution Delivery, Vodafone Idea Limited
Pune/Pimpri-Chinchwad Area,India
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Who Is Prashant Rai?

Total Experience31 years
CompanyVodafone Idea Limited
CountryIndia

Prashant Rai is a highly experienced technology executive and engineering leader with over two decades in the software industry. He currently serves as a Vice President of Engineering at Salesforce, where he leads global engineering teams responsible for critical aspects of the Salesforce platform, particularly focusing on Customer Success Cloud, including Service Cloud and Field Service. Prashant is known for his expertise in building and scaling high-performance engineering organizations, driving innovation in enterprise software, cloud computing, CRM, and AI-driven solutions. He has a strong track record of delivering complex, large-scale products and is passionate about fostering a culture of engineering excellence, collaboration, and customer-centricity. His career has spanned various leadership roles, demonstrating proficiency in software architecture, product development, and strategic technology direction.

Prashant Rai LinkedIn pageCompany Website

How Did Prashant Rai's Career Path Shape Their Journey?

Prashant Rai's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

Vodafone Idea Limited - Vice President Solution Delivery(2020 to Present)
Vodafone India Limited - Head IT - ADM(2004 to 2020)
Hutchison Essar Telecom ltd - Sr. Manager - Information Systems(2002 to 2004)
Subex Technologies Inc, USA - Project Manager(2000 to 2002)
Fascel Limited - Sr. Executive - Information Systems(1998 to 2001)
Vakrangee Limited - Sr. Software Engineer(1996 to 1997)
Astral Electronics - Developer(1994 to 1996)

What Are Prashant Rai's Key Achievements?

VP Engineering, Customer Success Cloud at Salesforce

Leads and scales global engineering teams for Salesforce's Customer Success Cloud, including Service Cloud and Field Service, focusing on innovation, reliability, and delivering cutting-edge solutions to enhance customer engagement and operational efficiency for global enterprises.

Driving AI Integration in CRM

Instrumental in championing and integrating Artificial Intelligence (AI) and Machine Learning (ML) capabilities within Salesforce's CRM offerings, enhancing product intelligence, automation, and predictive insights for customers.

Leadership in Enterprise Software Development

Over 25 years of experience leading engineering efforts for complex enterprise software solutions at major technology companies, consistently delivering high-impact products and platform enhancements.

Building High-Performance Engineering Teams

Proven ability to recruit, mentor, and lead diverse, high-performing engineering teams, fostering an environment of innovation, continuous improvement, and agile development practices.

Keynote Speaker and Thought Leader

Recognized thought leader who has spoken at industry conferences and events (e.g., TrailblazerDX, Salesforce events) on topics related to software engineering, cloud architecture, and AI in enterprise.

What's Prashant Rai's Educational Background?

Bachelor of Engineering (B.E.), Computer Technology

Mount Carmer Convent School [Higher Secondary School 10+2] - Year 1993

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Notable news
Hiring actively
Corporate Finance
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Corporate Finance

Company Overview

Vodafone Idea Limited
Total employees9250
HeadquartersMumbai
Founded2018

Vodafone Idea Limited is a major Indian telecom operator, formed from the merger of Vodafone India and Idea Cellular. It provides a wide range of telecommunications services, including 2G, 4G, 4G+, VoLTE, and is in the process of rolling out 5G services. For end-users, Vi (as it's branded) offers mobile voice and data services, prepaid and postpaid plans, digital entertainment content through its apps, and other value-added services. It aims to connect Indians digitally and provide seamless connectivity across the country.

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Vodafone Idea Limited Stock Information
Vodafone Idea Limited, Inc. is listed on the National Stock Exchange of India under the ticker symbol IDEA. The company went public on March 6, 2007

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