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Nirmala Umapathy is a distinguished product leader with over 15 years of experience in building and scaling AI/ML-powered products and platforms in the technology sector. She currently serves as the Head of Product for the AI/ML Platform at Sprinklr, where she spearheads the strategy and development of AI capabilities to enhance customer experience management. Prior to Sprinklr, Nirmala held significant product management roles at Google, focusing on Google Cloud AI solutions, and at Microsoft, contributing to enterprise software products. She is recognized for her deep expertise in artificial intelligence, machine learning, data analytics, and her ability to translate complex technical challenges into impactful, customer-centric solutions. Nirmala is passionate about leveraging technology to solve real-world problems and drive business growth.
Nirmala Umapathy's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
As Head of Product, AI/ML Platform at Sprinklr, she defines and executes the product vision for core AI capabilities, impacting a wide range of enterprise customers by enabling smarter, data-driven decisions.
During her tenure at Google, Nirmala played a pivotal role in developing and launching key products and features for Google Cloud's AI portfolio, contributing to its growth and market adoption.
Holds multiple U.S. patents in areas related to software engineering and AI-driven analytics, showcasing her innovative contributions to the field.
Contributed to the strategy and development of enterprise-grade software solutions at Microsoft, demonstrating early career impact in a major technology firm.
Frequently invited to speak at industry conferences and events on topics related to AI, machine learning, and product management, sharing her insights and expertise with a broader audience.
University of Madras - Year 1997
University of Madras - Year 1994
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NatWest Group is a major banking and financial services company headquartered in Edinburgh, Scotland, United Kingdom. It serves over 19 million customers across the UK and Ireland, offering a wide range of products and services to personal, commercial, and large corporate and institutional customers. Key brands operating under the group include NatWest, Royal Bank of Scotland, Ulster Bank, and Coutts. The group focuses on championing potential, helping people, families, and businesses to thrive, with a strategic emphasis on digital transformation and supporting the transition to a lower-carbon economy.
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