Nick Mehta
Palo Alto, California,United States
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Nick Mehta is the CEO of Gainsight, the leading Customer Success company. He is a passionate advocate for the Customer Success movement and is widely recognized as a thought leader in the SaaS industry. Nick is known for his 'human-first' leadership philosophy, emphasizing that businesses thrive when they prioritize the success of their customers, employees, and communities. Before Gainsight, he co-founded LiveOffice, which was acquired by Symantec. He is also a co-author of two influential books, 'Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue' and 'The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift'. Nick is dedicated to building great company cultures and helping businesses grow through customer-centric strategies.
Professional Summary
Nick Mehta's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
CEO of Gainsight
Led Gainsight to become the market leader in the Customer Success platform category, defining and evangelizing the space globally.
Co-Author and Thought Leader
Co-authored 'Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue' and 'The Customer Success Economy,' foundational texts in the field.
Human-First Leadership Advocate
Championed a 'human-first' approach to business, emphasizing stakeholder value (customers, employees, community) alongside shareholder value, and fostering a strong company culture at Gainsight.
Industry Recognition
Frequently recognized as a Top SaaS CEO and influential leader in the technology industry by various publications and organizations.
Co-founder of LiveOffice
Successfully co-founded and grew LiveOffice, an email archiving and e-discovery company, which was later acquired by Symantec.
Educational Background
Master's of Science, Computer Science
Harvard University - Year 1997
Bachelor's of Arts, Magna Cum Laude, Biochemistry
Harvard University - Year 1994
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Company Overview
GainsightGainsight is a leading customer success platform that helps businesses retain and grow their customer base by providing insights into customer health, engagement, and advocacy. They offer a suite of products for customer lifecycle management, product experience, customer data unification, and AI-driven recommendations to improve customer outcomes and drive net revenue retention.
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