Mona Choi Dexter
Washington, District of Columbia,United States
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Mona Choi Dexter is an accomplished Senior UX Researcher and Strategist with over a decade of experience in shaping user-centric digital products and services. She is passionate about understanding user motivations and behaviors to drive intuitive design solutions that bridge user needs with business goals. Mona excels in mixed-methods research, usability testing, and translating complex data into actionable insights for cross-functional teams. She has a strong track record of influencing product roadmaps and fostering a culture of empathy-driven innovation within organizations ranging from tech startups to Fortune 500 companies. Mona is also an advocate for inclusive design and accessibility.
Professional Summary
Mona Choi Dexter's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Led User Research for Award-Winning Mobile App
Directed all phases of user research for a new mobile banking application, which subsequently won the 'Fintech Innovation of the Year' award and saw a 30% higher adoption rate than projected in its first year.
Established UX Research Practice from Ground Up
Built and scaled the UX research function at a mid-sized SaaS company, implementing standardized methodologies, tools, and a research repository, leading to a 50% reduction in design-related support tickets.
Published Key Findings on AI Ethics in UX
Co-authored and presented influential research on the ethical implications of AI in user experience design at a leading international HCI conference, contributing to industry best practices.
Mentorship Excellence Award
Recognized for outstanding mentorship and guidance to junior researchers and designers, fostering talent development and team growth within the organization.
Educational Background
Master of Science (M.S.), Higher Education/Higher Education Administration
Kansas State University
Executive Certificate, Leadership Coaching
Georgetown University - Year 2021
Certificate, Non-Profit Leadership
Boston College - Year 2020
Bachelor of Arts (B.A.), English
University of Maryland
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Company Overview
ComcastComcast Corporation is a global media and technology company that provides a wide range of services to millions of customers. From an end-user perspective, Comcast is best known for its Xfinity brand, offering high-speed internet, cable television, and home phone services. They also own NBCUniversal, which means they are behind major entertainment content including NBC television network, Universal Pictures film studios, and Universal theme parks. So, whether you're watching TV, browsing the web, or visiting a theme park, there's a good chance Comcast is involved.
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