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Mikhail Naumov
Miami, Florida,United States
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Mikhail Naumov is a prominent entrepreneur and innovator, best known as the Co-founder and President (formerly Chief Strategy Officer) of Digital Genius. He has been instrumental in pioneering the application of artificial intelligence, particularly conversational and generative AI, to revolutionize customer service and experience for large enterprises. Mikhail focuses on driving the company's strategic vision, product innovation, and market leadership in the AI-powered customer support space. He is passionate about leveraging cutting-edge technology to solve real-world business challenges and enhance human-computer interactions. He is a recognized thought leader, frequently speaking at industry events and contributing to discussions on the future of AI and customer engagement.
How Did Mikhail Naumov's Career Path Shape Their Journey?
Mikhail Naumov's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
What Are Mikhail Naumov's Key Achievements?
Co-founded Digital Genius
Successfully co-founded and scaled Digital Genius, a leading enterprise AI platform for customer service automation, helping global brands improve customer satisfaction and operational efficiency through AI-powered solutions.
Forbes 30 Under 30 Europe - Technology (2017)
Recognized in the prestigious Forbes 30 Under 30 Europe list in the Technology category for his impactful work in advancing AI applications in the customer service industry.
Pioneering AI in Customer Service
Led the development and adoption of cutting-edge AI solutions, including early applications of generative AI, to automate and enhance customer support processes for major enterprises globally, significantly impacting industry practices.
Thought Leadership in AI
Established as a key voice and thought leader in the AI and customer experience space, regularly contributing articles, speaking at international conferences, and sharing insights on the evolution and ethical implications of AI technology.
What's Mikhail Naumov's Educational Background?
Bachelor’s Degree, Rutgers Undergraduate Business School: Supply Chain Management; Digital Media
Rutgers University - Year 2007
Buying Intent Signals for Mikhail Naumov
Highperformr Signals uncover buying intent and give you clear insights to target the right people at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Company Overview
PaylodePaylode provides a platform for businesses to enhance customer loyalty and acquisition by offering a curated marketplace of perks, deals, and rewards from various partner vendors. It aims to help companies improve customer engagement, increase lifetime value, and reduce churn through valuable, personalized benefits integrated directly into their customer experience.
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