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Michael Lebow is an accomplished operations executive and advisor with a strong track record of scaling high-growth technology companies. He is best known for his role as Chief Operating Officer (COO) at Kustomer, a CRM platform, where he was instrumental in the company's significant growth and its eventual acquisition by Meta (formerly Facebook) for a reported $1 billion. Prior to Kustomer, Michael served as the Head of Operations at Resy, a restaurant reservation and management software company, contributing significantly to its expansion and subsequent acquisition by American Express. He possesses deep expertise in go-to-market strategy, operational excellence, customer experience, and building and leading high-performing teams. Michael is currently active as an advisor and investor in the startup ecosystem, leveraging his experience to help other companies navigate growth challenges.
Michael Lebow's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
As COO of Kustomer, played a pivotal leadership role in scaling the company's operations, strategy, and team, culminating in its successful acquisition by Meta Platforms, Inc. (formerly Facebook) in 2021.
As Head of Operations at Resy, was instrumental in building out the operational framework that supported rapid market expansion and contributed to its acquisition by American Express in 2019.
Demonstrated repeated success in developing and implementing operational strategies that enabled significant scaling of revenue, customer base, and team size at both Kustomer and Resy.
Actively advises and invests in early to mid-stage startups, providing strategic guidance on operations, go-to-market, and scaling, drawing from extensive hands-on experience.
University of California, Berkeley - Walter A. Haas School of Business - Year 2012
Emory University - Goizueta Business School - Year 2002
Highperformr Signals uncover buying intent and give you clear insights to target the right people at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Headwaters Site Development is a full-service site development contractor based in Charleston, South Carolina, with operations also in Bluffton, SC. They specialize in earthwork, underground utilities (storm drain, water, sewer), and concrete services including curb and gutter, and paving. The company serves commercial, residential, and public works projects, emphasizing quality, efficiency, and safety from initial land clearing and demolition to final site preparation.
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