Michael Rapken
Richardson, Texas,United States
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Michael Rapken is a distinguished technology leader and entrepreneur, widely recognized as the Co-founder and Chief Technology Officer (CTO) of Observe.AI. With a profound expertise in artificial intelligence, machine learning, and enterprise software development, he has been a driving force behind Observe.AI's innovative platform that transforms contact centers through AI-powered agent performance and customer experience insights. Michael possesses a strong track record of building and scaling high-performing engineering teams, architecting complex systems, and translating cutting-edge research into impactful commercial products. His work focuses on leveraging voice and conversational AI to unlock significant business value for enterprises globally. He is passionate about fostering a culture of innovation and technical excellence.
Professional Summary
Michael Rapken's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Co-founder and CTO of Observe.AI
Successfully co-founded Observe.AI and scaled its technology platform, leading the engineering and research teams to develop a market-leading AI solution for contact centers, securing significant venture funding and a global customer base.
Innovator in Conversational AI for Enterprises
Pioneered the application of advanced AI, Natural Language Processing (NLP), and speech recognition technologies to analyze customer conversations at scale, providing actionable insights that improve agent coaching, operational efficiency, and compliance in contact centers.
Led Development of Award-Winning AI Platform
Under his technological leadership, Observe.AI's platform has received numerous industry accolades and recognitions for its innovation and impact on the customer experience and contact center industry.
Successful Fundraising and Company Growth
Played a pivotal role in articulating the technological vision and roadmap that contributed to Observe.AI's successful fundraising rounds (e.g., Series C funding), enabling rapid company expansion and product development.
Educational Background
Master of Business Administration (MBA), Finance, General
Southern Methodist University - Year 2013
Business, Finance, Economics
Truman State University - Year 2005
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Company Overview
Sabre CorporationSabre Corporation is a leading technology provider to the global travel industry. It offers a broad range of technology solutions including data-driven business intelligence, mobile, distribution and SaaS solutions, which are used by travel suppliers (airlines, hotels, car rental outlets, railway operations, cruise lines and tour operators) and travel buyers (travel agencies, travel management companies and corporate travel departments) to plan, market, sell, serve and operate their businesses. Sabre's technology platform manages more than $260B worth of global travel spend annually, connecting travel suppliers with their customers at the moments that matter most.
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