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Matthew Metzler, MA, is a seasoned professional specializing in user experience (UX) research and strategy, currently based in Seattle, Washington. With over a decade of experience, he leverages his Master of Arts degree to apply a deep understanding of human behavior and research methodologies to solve complex design challenges. Matthew is passionate about advocating for the user, translating intricate user needs into actionable insights for product development and strategy. He excels in employing a mixed-methods approach, including usability testing, in-depth interviews, surveys, and data analysis, to inform evidence-based design decisions. Known for his collaborative spirit, he works effectively with cross-functional teams of designers, product managers, and engineers to create intuitive, engaging, and accessible digital products and services that meet both user needs and business objectives.
Matthew Metzler, MA's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Directed and executed comprehensive foundational user research for an upcoming product line, identifying key user segments, pain points, and unmet needs. The insights directly shaped the product vision and core feature set, leading to a projected significant market adoption.
Successfully championed and integrated a user-centered design framework within the product development lifecycle at a previous organization, resulting in a 25% improvement in user satisfaction scores and a reduction in post-launch usability issues.
Authored and presented a white paper on the ethical considerations of integrating AI into user experiences, contributing to industry best practices and fostering dialogue on responsible innovation at a major UX conference.
Actively mentored and developed junior UX researchers, fostering a culture of learning and growth within the team, leading to enhanced research quality and team capabilities.
The University of Arizona Global Campus
University of the Rockies
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