Mariko Mendoza is a seasoned product leader and user experience strategist with over 12 years of experience in designing and launching innovative digital products for both B2B and B2C markets. She is deeply passionate about leveraging user-centered design principles and data-driven insights to create intuitive, engaging, and impactful solutions that solve real-world problems. Mariko excels at leading cross-functional teams, fostering collaborative environments, and translating complex business requirements into elegant user experiences. Her expertise spans across the full product lifecycle, from initial research and ideation through to prototyping, testing, launch, and iteration. She is a strong advocate for inclusive design and is always seeking new ways to make technology accessible to all.
Mariko Mendoza's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Spearheaded the complete UX/UI overhaul of a flagship SaaS product, resulting in a 30% increase in user satisfaction scores and a 15% reduction in support ticket volume within the first six months post-launch.
Received the company-wide 'Innovator of the Year' award for developing a novel user research methodology that significantly improved the accuracy of predicting user adoption for new features.
Successfully grew the product design team from 3 to 10 members, implementing scalable design systems and agile workflows that enhanced team velocity and design consistency across multiple product lines.
Drove the strategy and design for a new consumer mobile application that garnered over 1 million downloads in its first year and won the 'Best New App' award at the Mobile Excellence Awards.
University of the Philippines - Year 1980
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Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. The company aims to make financial lives better by connecting clients and communities to the resources they need to be successful.
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