Marc Atkinson
Richmond, Virginia,United States
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Marc Atkinson is a seasoned entrepreneur and product leader, currently serving as the CEO and Co-founder of Guzent, an AI-powered customer support platform. He has a strong background in building and scaling SaaS products, with a keen focus on product-led growth and creating impactful user experiences. Marc is known for his insights into the future of customer service, AI, and software development. Before Guzent, he co-founded AppGlimpse, a platform for creating interactive product demos, and held key leadership roles at Sentry, a popular open-source error tracking tool, where he significantly contributed to its product strategy and growth.
Professional Summary
Marc Atkinson's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
CEO & Co-founder of Guzent
Leading Guzent to leverage artificial intelligence to revolutionize the customer support industry by empowering support agents and improving customer satisfaction through intelligent automation and insights.
Co-founder of AppGlimpse
Successfully co-founded and built AppGlimpse, a company that provided tools for creating interactive product demos, which was later acquired. This venture highlighted his ability to identify market needs and deliver innovative solutions.
Key Leadership Roles at Sentry (Head of Product, Head of Growth)
Played a pivotal role in the growth and product development of Sentry, helping to scale one of the most widely used error tracking and performance monitoring platforms for developers.
Thought Leader in SaaS and AI in Customer Support
Actively contributes to discussions and shares insights on SaaS trends, product management, the application of AI in customer service, and entrepreneurial best practices through articles and speaking engagements.
Educational Background
Erie County Community College
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Company Overview
Bank of AmericaBank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. The company provides these services through operations in more than 35 countries and is a component of the S&P 500 index.
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