Manish Sarang
Mumbai, Maharashtra,India
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Manish Sarang is a seasoned technology leader and entrepreneur, best known as the Co-founder and Chief Technology Officer (CTO) of Observe.AI. With a strong background in artificial intelligence, machine learning, and building scalable enterprise software, Manish has been instrumental in shaping Observe.AI into a leading conversation intelligence platform for contact centers. He is passionate about leveraging AI to enhance customer experiences and improve agent performance. His expertise spans across areas like speech recognition, natural language processing (NLP), data analytics, and cloud infrastructure. Before co-founding Observe.AI, Manish gained valuable experience in various engineering and leadership roles, honing his skills in product development and innovation.
Professional Summary
Manish Sarang's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Co-founded Observe.AI
Successfully co-founded Observe.AI in 2017, an AI-powered platform that analyzes 100% of customer interactions to improve contact center performance and agent coaching, growing it into a significant player in the conversation intelligence market.
Led Technology and Product Vision at Observe.AI
As CTO, he has spearheaded the technological strategy and development of Observe.AI's core platform, incorporating advanced AI/ML models for speech analytics, sentiment analysis, and automated quality assurance.
Secured Significant Funding Rounds
Played a key role in articulating the technology vision and potential of Observe.AI, contributing to successful fundraising rounds (e.g., Series A, B, C) from prominent venture capital firms.
Built High-Performing Engineering Teams
Instrumental in recruiting, mentoring, and leading distributed, world-class engineering teams focused on innovation and delivering robust, scalable AI solutions.
Recognized Innovator in AI for Contact Centers
Contributed to establishing Observe.AI as an innovative leader, recognized by industry analysts and awards for its impact on transforming contact center operations through AI.
Educational Background
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Company Overview
HDFC BankHDFC Bank Ltd. is India's largest private sector bank by assets and market capitalization. Headquartered in Mumbai, Maharashtra, it was incorporated in August 1994. The bank offers a comprehensive suite of financial products and services, including retail banking (savings accounts, loans, credit cards), wholesale banking (corporate finance, trade services), treasury operations, and more to individuals, businesses, and corporations. Following its merger with its parent company HDFC Ltd. in July 2023, it has further solidified its position as a leading financial institution in India and globally, significantly expanding its scale and offerings, particularly in the housing finance sector.
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