Lynn Mussatt
Richmond, Virginia,United States
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Lynn Mussatt is a highly respected Vice President at Nielsen Norman Group (NN/g), specializing in user experience research, strategy, and design. With extensive experience in the field, she is known for her ability to translate complex user research findings into actionable design and business strategies. Lynn is a passionate advocate for user-centered design principles and plays a crucial role in educating professionals worldwide through NN/g's renowned training programs, workshops, and consulting services. Her work focuses on helping organizations create more effective, efficient, and enjoyable user experiences by understanding user needs and behaviors deeply.
Professional Summary
Lynn Mussatt's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Vice President, Nielsen Norman Group
Holds a significant leadership position at one of the world's most respected UX consulting firms, guiding UX research and strategy initiatives, and mentoring a team of UX specialists.
Expert UX Researcher and Strategist
Possesses deep expertise in a wide range of user research methodologies (e.g., usability testing, contextual inquiry, diary studies) and excels at translating research insights into impactful UX strategies for diverse clients, including Fortune 500 companies.
Influential UX Educator and Speaker
A sought-after speaker and instructor who delivers engaging and practical workshops and presentations on user research, usability, and UX strategy at international conferences and for corporate clients, empowering thousands of professionals.
Author and Contributor to NN/g Publications
Regularly authors articles, reports, and training materials for Nielsen Norman Group, sharing valuable insights and evidence-based recommendations with the global UX community, contributing significantly to the body of knowledge in the field.
Educational Background
B.S., Management
Purdue University Daniels School of Business - Year 1990
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Company Overview
CarMaxCarMax is the largest used-car retailer in the United States. It operates on a no-haggle pricing model, offering a wide selection of certified used vehicles, along with financing, appraisals, and vehicle protection plans. They aim to provide a transparent, customer-focused car buying and selling experience through their numerous retail locations and online platform, emphasizing quality and customer satisfaction.
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