Lynn Heath
Albany, New York,United States
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Lynn Heath is a highly accomplished Senior UX Researcher with over 15 years of experience in driving user-centered design strategies for innovative digital products. She possesses a deep understanding of qualitative and quantitative research methodologies, translating complex user insights into actionable recommendations that enhance product usability and user satisfaction. Lynn is passionate about mentoring junior researchers and fostering a culture of empathy and continuous learning within her teams. She has a proven track record of influencing product roadmaps and delivering impactful user experiences across various industries, including SaaS, e-commerce, and healthcare technology. Lynn thrives in collaborative environments, working closely with designers, product managers, and engineers to create solutions that truly meet user needs and business goals.
Professional Summary
Lynn Heath's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Led User Research for Award-Winning Mobile Application
Directed all phases of user research for a mobile health application that subsequently won the 'Best New Health Tech App' award in 2022, contributing to a 50% increase in user adoption post-launch.
Established Global UX Research Framework
Developed and implemented a standardized UX research framework across a multinational organization, improving research consistency, efficiency, and impact, leading to a 30% reduction in design rework.
Published Key Findings on AI Ethics in UX
Co-authored and presented a widely-cited paper on the ethical considerations of AI in user experience design at a leading international HCI conference, influencing industry best practices.
Mentorship Program Lead
Initiated and led a company-wide mentorship program for aspiring UX professionals, successfully guiding over 20 mentees in their career development and skill enhancement over three years.
Educational Background
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Company Overview
Bank of AmericaBank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 69 million consumer and small business clients with approximately 3,800 retail financial centers, approximately 15,000 ATMs, and award-winning digital banking with approximately 57 million verified digital users.
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