Lori Kimball
Greater Boston,United States
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Lori Kimball is a highly accomplished and results-oriented technology executive, currently serving as Vice President of Google Cloud Customer Experience. With over two decades of experience in the enterprise software and cloud computing industries, Lori is a passionate advocate for customer success and digital transformation. She specializes in building and leading high-performing global teams focused on ensuring customers derive maximum value from their technology investments. Her expertise spans customer success strategy, professional services, technical support, and operational excellence, consistently driving customer satisfaction, adoption, and retention for some of the world's largest organizations.
Professional Summary
Lori Kimball's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Elevating Google Cloud Customer Experience
Spearheaded the strategy and execution for Google Cloud's global customer experience organization, significantly enhancing customer onboarding, value realization, and long-term success for enterprise clients, leading to improved Net Promoter Scores (NPS) and customer retention rates.
Driving Enterprise Cloud Adoption and Growth
Played a key leadership role in accelerating the adoption and consumption of Google Cloud services among Fortune 500 companies by developing and implementing tailored customer success programs and engagement models.
Building and Scaling High-Performance Teams
Successfully built, scaled, and mentored diverse, global customer-facing teams, fostering a culture of customer-centricity, innovation, and operational excellence that supports Google Cloud's rapid growth.
Leadership in SaaS and Cloud Transformation (Pre-Google)
Prior to Google, held significant leadership positions at major enterprise software companies (e.g., Salesforce), where she was instrumental in defining and delivering customer success at scale for SaaS solutions, contributing to substantial business growth and market leadership.
Educational Background
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Company Overview
Aress SoftwareAress Software, established in 1999 and headquartered in Nashik, India, is a global IT services and software development company. With approximately 964 employees, they provide a comprehensive suite of technology solutions including web and mobile application development, cloud computing services, data analytics & business intelligence, artificial intelligence & machine learning implementations, Salesforce consulting, and digital marketing services. Aress serves a diverse international clientele across various industries, focusing on delivering customized and innovative solutions to enhance business efficiency and growth.
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