Leann Bonine
Kansas City Metropolitan Area,United States
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Leann Bonine is a seasoned operational leader with over 20 years of experience, specializing in scaling global operations, enhancing customer experience, and driving strategic programs within the technology sector. She has a proven track record of building and leading high-performing teams, optimizing processes, and implementing solutions that support rapid business growth and improve customer satisfaction. Her expertise spans SaaS operations, program management, customer advocacy, and cross-functional leadership, with significant contributions at major tech companies like Zendesk and Salesforce.
Professional Summary
Leann Bonine's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Scaled Global Operations at Zendesk
As Director of Operations, played a pivotal role in scaling Zendesk's global shared services and operational infrastructure to support significant company growth and international expansion, ensuring efficiency and effectiveness.
Enhanced Customer Experience Strategies
Led initiatives to significantly improve customer success and support frameworks, resulting in increased customer satisfaction, retention, and advocacy across multiple organizations.
Strategic Program Leadership
Successfully directed numerous complex, cross-functional strategic programs and projects, delivering key business outcomes, operational efficiencies, and system implementations on time and within budget.
Built High-Performing Teams
Recognized for exceptional ability to recruit, develop, and mentor high-performing teams, fostering a culture of collaboration, innovation, and continuous improvement.
Founding The Bonine Group
Founded The Bonine Group, a consulting firm focused on helping companies scale operations, improve customer experience, and execute strategic initiatives, leveraging extensive industry expertise.
Educational Background
Associate of Science, Business Administration
University of Central Missouri - Year 1989
Associate of Science, Computer Science
Bonozon Healthcare Pvt Ltd - Year 1999
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Company Overview
Bank of AmericaBank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 69 million consumer and small business clients with approximately 3,800 retail financial centers, approximately 15,000 ATMs, and award-winning digital banking with approximately 57 million verified digital users.
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