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Lauren Hinds

Director of Customer Care, Custom Ink
McLean, Virginia,United States
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Lauren Hinds's Overview

Total Experience34 years
CompanyCustom Ink
CountryUnited States

Lauren Hinds is a seasoned Senior Product Manager with 10 years of experience in the tech industry, specializing in SaaS and mobile application development. Based in Austin, Texas, she has a proven track record of leading cross-functional teams to deliver innovative and user-centric products that drive business growth. Lauren is passionate about leveraging data analytics and user research to inform product strategy and is adept at agile methodologies. Her expertise spans from initial concept and market validation to product launch and iterative improvement. She thrives in dynamic environments and is committed to building products that solve real-world problems and delight users.

Professional Summary

Lauren Hinds's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

Custom Ink - Director of Customer Care (2024 to Present)
Lauren Hinds - Freelance Designer (2005 to 2016)
VisArts - Studio Artist in Residence (2007 to 2008)
Houston's Restaurant - Server (2004 to 2004)
Bozick Distributors Inc - Sign Shop Associate (2001 to 2003)

Notable Achievements

Led Successful Launch of Flagship SaaS Product

Spearheaded the end-to-end development and launch of a new enterprise SaaS platform, which acquired over 500 paying customers and achieved $1.2M ARR within the first year.

Increased Mobile App User Engagement by 40%

Championed a data-driven redesign and feature enhancement initiative for a B2C mobile application, resulting in a 40% increase in daily active users and a 25% improvement in user retention metrics over six months.

Innovator of the Year Award 2022

Received the company-wide 'Innovator of the Year' award for developing and implementing a novel A/B testing framework that significantly improved product experimentation velocity and decision-making accuracy.

Scaled Product Team and Processes

Instrumental in growing the product team from 3 to 10 members, establishing best-practice agile development processes, and mentoring junior product managers, leading to improved team efficiency and output.

Educational Background

Bachelor of Fine Arts (BFA), Environmental Design

Maryland Institute College of Art - Year 2001

Buying Intent Signals for Lauren Hinds

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Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance

Company Overview

Custom Ink
Total employees1700
HeadquartersFairfax, Virginia
Founded2000

Custom Ink is an American-based online retail company that empowers people to design and order custom apparel and accessories such as t-shirts, sweatshirts, hats, and promotional products for their groups, events, businesses, and occasions. They offer a user-friendly online design lab, a vast library of fonts and graphics, and customer support to help bring creative ideas to life.

Custom Ink Funding Information
- Total Funding Raised
$10M - Most recent funding amount
2 - Number of funding rounds
1 Jan, 2019 - Latest funding round
Lead Investors:
Revolution Growth
ABS Capital Partners
ICONIQ Capital

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