Larry Braidi is a seasoned executive with extensive experience in the enterprise software industry, particularly with SAP solutions. He currently holds the position of Chief Customer Officer for S/4HANA Cloud at SAP. Throughout his long tenure at SAP, starting around 1998, Larry has demonstrated a strong focus on customer success, engagement, and experience. He is recognized for his leadership in driving cloud adoption, helping customers navigate digital transformation, and ensuring they derive maximum value from their technology investments. His expertise spans go-to-market strategy, customer lifecycle management, and building high-performing global teams dedicated to fostering strong customer relationships and successful outcomes in the SaaS environment.
Larry Braidi's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Appointed to lead global customer success for SAP's flagship cloud ERP solution, S/4HANA Cloud. Responsible for ensuring customer adoption, satisfaction, and value realization, thereby driving renewals and expansion.
Held various senior leadership roles at SAP focused on customer engagement and experience for cloud products, consistently working to improve customer outcomes and build loyalty in the competitive SaaS market.
Instrumental in guiding numerous enterprise customers through their digital transformation journeys by leveraging SAP's cloud solutions, particularly S/4HANA Cloud, to achieve business agility and innovation.
With over two decades at SAP, Larry has significantly contributed to the company's evolution, particularly in its transition towards cloud-based offerings and customer-centric service models.
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Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 69 million consumer and small business clients with approximately 3,800 retail financial centers, approximately 15,000 ATMs (automated teller machines) and award-winning digital banking with approximately 57 million verified digital users.
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