Kyle Kaluza is a seasoned technology leader and investor, currently serving as a Managing Director at General Catalyst. He is widely recognized as the co-founder and former Chief Technology Officer (CTO) of Kustomer, a prominent customer service CRM platform. At Kustomer, Kyle was instrumental in architecting the platform, leading its product and engineering teams, and scaling the technology to support a rapidly growing customer base, ultimately leading to its acquisition by Meta (formerly Facebook). With a strong background in enterprise software, SaaS, and AI, Kyle now leverages his operational and technical expertise at General Catalyst to identify, invest in, and mentor early-stage and growth-stage technology companies. His career reflects a deep passion for building innovative products and fostering entrepreneurial success.
Kyle Kaluza's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Co-founded Kustomer, a next-generation customer service CRM platform, and served as its Chief Technology Officer. He led the company's technology vision, product development, and engineering efforts from inception to its successful acquisition.
Played a pivotal role in Kustomer's growth and strategic positioning, culminating in its acquisition by Meta (formerly Facebook) for a reported $1 billion, marking a significant milestone in the CRM industry.
Currently serves as a Managing Director at General Catalyst, a leading venture capital firm, focusing on investments in innovative enterprise software, SaaS, and AI companies, bringing his operational experience to support portfolio companies.
Held a key engineering leadership role at Desk.com (originally Assistly), a customer support software company, contributing to its development before its acquisition by Salesforce.
Indiana University - Kelley School of Business - Year 2017
Indiana University - Kelley School of Business - Year 2017
University of Nebraska-Lincoln - Year 2010
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