Kristine Sturgeon
Cincinnati, Ohio,United States
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Kristine Sturgeon is a highly accomplished and results-oriented technology executive with over two decades of experience in building and scaling global customer-centric organizations within the SaaS and enterprise software industry. She is recognized for her expertise in customer success, professional services, technical support, and go-to-market strategy. Kristine has a strong track record of driving customer retention, adoption, and expansion, ultimately contributing to significant revenue growth and market leadership for the companies she has served. She is passionate about fostering diverse and inclusive team cultures and mentoring emerging leaders in the tech space.
Professional Summary
Kristine Sturgeon's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Scaled Global Customer Organization at Okta
As SVP, Global Customer Success & Support at Okta, Kristine was instrumental in scaling the customer-facing organizations during a period of hyper-growth, significantly enhancing customer satisfaction, retention, and lifetime value. She built and led a multi-functional global team responsible for the post-sales customer lifecycle.
Leadership in Go-to-Market Transformation
Throughout her career, including roles at VMware and other tech pioneers, Kristine has demonstrated exceptional leadership in transforming go-to-market strategies to be more customer-focused, aligning sales, services, and support for optimal customer outcomes and business success.
Advocate for Diversity and Inclusion in Tech
Kristine is known as an advocate for diversity, equity, and inclusion (DEI) within the technology sector, actively participating in initiatives and mentorship programs aimed at increasing representation and fostering inclusive work environments.
Strategic Advisor and Board Member
Leveraging her extensive experience, Kristine serves as a strategic advisor and board member for technology companies, guiding them on customer strategy, operational excellence, and scaling for growth.
Educational Background
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Company Overview
ThoughtWorksThoughtWorks is a global technology consultancy that integrates strategy, design, and software engineering to enable enterprises and technology disruptors to thrive as modern digital businesses. They are known for their work in agile software development, digital transformation, and championing social and economic justice.
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