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Kristin Valane

Vice President, Planning & Analytics, Accommodations Plus International
Massapequa, New York,United States
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Kristin Valane's Overview

Total Experience24 years
CompanyAccommodations Plus International
CountryUnited States

Kristin Valane is a highly experienced and results-oriented senior executive with a strong background in global customer support, customer success, and operations within the technology and software industries. She is recognized for her ability to lead large, diverse international teams, drive customer satisfaction, and implement strategic initiatives that enhance operational efficiency and customer loyalty. Kristin has a proven track record of transforming support organizations into key differentiators for business growth and customer retention, particularly in fast-paced, evolving cloud and enterprise software environments. Her expertise includes developing customer-centric strategies, managing complex P&Ls, and fostering a culture of continuous improvement and innovation.

Professional Summary

Kristin Valane's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

Accommodations Plus International - Vice President, Planning & Analytics (2010 to Present)
Amsterdam Hospitality - Assistant General Manager (2008 to 2010)
Wingate by Wyndham - Assistant General Manager (2001 to 2008)

Notable Achievements

Senior Vice President, Head of Global Support at Genesys

Currently leads the global customer support organization at Genesys, responsible for delivering world-class support experiences to a diverse international customer base. Focuses on scaling operations, enhancing customer satisfaction, and driving the adoption of Genesys cloud solutions through effective support strategies.

Extensive Leadership at SAP

Held multiple senior leadership roles at SAP for over 15 years, including Vice President of Global Cloud Support for SAP Customer Experience and Vice President, Head of Support for SAP Ariba. Successfully led large global teams, managed significant support transformations, and improved key performance indicators related to customer support and success.

Champion of Customer Experience Transformation

Consistently championed initiatives aimed at improving the overall customer journey and experience. Leveraged data analytics and customer feedback to drive strategic changes in support delivery, tooling, and processes, resulting in enhanced customer loyalty and operational efficiencies.

Building High-Performing Global Teams

Demonstrated expertise in building, mentoring, and leading high-performing, geographically dispersed teams. Fostered inclusive and collaborative work environments that empowered employees and drove excellence in service delivery.

Educational Background

Bachelor's degree, Pre-Law Studies

Binghamton University - Year 1999

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Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance

Company Overview

Accommodations Plus International
Total employees150
HeadquartersMelville, New York
Founded1984

Accommodations Plus International (API) is a global leader in crew accommodation and travel logistics services, specializing in the airline industry. They provide technology-driven solutions to manage hotel bookings, ground transportation, and related travel services for flight crews and disrupt passengers worldwide, aiming to deliver operational efficiency, cost savings, and enhanced crew satisfaction for their clients.

Accommodations Plus International Stock Information
Accommodations Plus International, Inc. is listed on the null under the ticker symbol null. The company went public on not applicable

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