Kristin Valane is a highly experienced and results-oriented senior executive with a strong background in global customer support, customer success, and operations within the technology and software industries. She is recognized for her ability to lead large, diverse international teams, drive customer satisfaction, and implement strategic initiatives that enhance operational efficiency and customer loyalty. Kristin has a proven track record of transforming support organizations into key differentiators for business growth and customer retention, particularly in fast-paced, evolving cloud and enterprise software environments. Her expertise includes developing customer-centric strategies, managing complex P&Ls, and fostering a culture of continuous improvement and innovation.
Kristin Valane's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Currently leads the global customer support organization at Genesys, responsible for delivering world-class support experiences to a diverse international customer base. Focuses on scaling operations, enhancing customer satisfaction, and driving the adoption of Genesys cloud solutions through effective support strategies.
Held multiple senior leadership roles at SAP for over 15 years, including Vice President of Global Cloud Support for SAP Customer Experience and Vice President, Head of Support for SAP Ariba. Successfully led large global teams, managed significant support transformations, and improved key performance indicators related to customer support and success.
Consistently championed initiatives aimed at improving the overall customer journey and experience. Leveraged data analytics and customer feedback to drive strategic changes in support delivery, tooling, and processes, resulting in enhanced customer loyalty and operational efficiencies.
Demonstrated expertise in building, mentoring, and leading high-performing, geographically dispersed teams. Fostered inclusive and collaborative work environments that empowered employees and drove excellence in service delivery.
Binghamton University - Year 1999
Highperformr Signals uncover buying intent and give you clear insights to target the right people at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Accommodations Plus International (API) is a global leader in crew accommodation and travel logistics services, specializing in the airline industry. They provide technology-driven solutions to manage hotel bookings, ground transportation, and related travel services for flight crews and disrupt passengers worldwide, aiming to deliver operational efficiency, cost savings, and enhanced crew satisfaction for their clients.
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