Kristi Basco Fitzgerald
Lake Charles, Louisiana,United States
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Kristi Basco Fitzgerald is a highly accomplished executive leader with extensive experience in driving customer-centric digital transformation and designing innovative experiences. As a Managing Director and Customer Experience & Design Lead for North America at Accenture Song, she spearheads strategies that blend design thinking, data insights, and technology to help major organizations redefine their customer journeys and achieve significant business growth. Kristi is recognized for her ability to build and inspire high-performing, multidisciplinary teams and for her visionary approach to creating impactful, human-centered solutions in a rapidly evolving digital landscape. She is passionate about leveraging emerging technologies to solve complex business challenges and deliver exceptional value to both clients and their end-users.
Professional Summary
Kristi Basco Fitzgerald's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Leadership in CX & Digital Transformation
Successfully led and delivered numerous large-scale customer experience and digital transformation programs for Fortune 500 companies across various industries, resulting in enhanced customer engagement and measurable business outcomes.
Innovation in Experience Design
Championed the adoption of innovative design methodologies and emerging technologies to create award-winning and market-differentiating customer experiences.
Strategic Team Development & Mentorship
Instrumental in building, scaling, and mentoring high-caliber design and strategy teams, fostering a culture of collaboration, creativity, and continuous learning.
Industry Thought Leadership
Recognized as a thought leader, frequently contributing insights on customer experience strategy, digital innovation, and design leadership at industry forums and publications.
Educational Background
Psychology
Southern New Hampshire University - Year 2017
psychology
Louisiana Christian University - Year 1993
Psychology
Northwestern State Unviversity - Year 1991
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Company Overview
Evergreen Life ServicesEvergreen Life Services is a non-profit organization dedicated to serving individuals with intellectual and developmental disabilities. They provide a wide range of support services, including residential options, vocational training, community inclusion programs, and behavioral support, across multiple states. Their mission focuses on empowering these individuals to achieve their highest potential and live fulfilling lives within their communities.
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